Vice President, Branch Administration
United Nations Federal Credit Union

Job Info

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Why join this team

Responsible for providing leadership, oversight, and maximizing the performance of, UNFCU's four domestic branches in New York and Washington DC. Promote teamwork and collaboration among branches to provide a positive and consistent member experience, while developing a challenging and rewarding environment for staff. Collaborate with other areas of Retail and Operations, including the Representative Offices and Contact Center, in order to facilitate alignment and foster cooperation. Ensure compliance with federal and state laws and regulations and UNFCU's Code of Ethics & Business Conduct.

This position is onsite.

NYC Salary Range - $170,000-$230,000 annually; compensation is commensurate to geographic location.

What you'll do

• Oversee the operations and activities of domestic branches, while ensuring all member service and teller operations are performed in accordance with credit union procedures and regulatory requirements.
• Build and develop a team that reflects the values and importance of diversity, equity, inclusion, and belonging in the workplace.
• Develop and sustain a thriving service and sales culture by selecting, coaching, developing, and motivating a team to provide the highest level of consistent service excellence.
• Develop a robust branch management team through coaching, training and motivation to help build employee engagement, while planning for future succession.
• Provide recommendations to senior management regarding improvements to service, operations and branch efficiency.
• Participate and lead in solving challenging member issues, problems and complaints to achieve satisfactory service recovery. Provide member education and solutions.
• Participate in cross-functional project teams, councils and committees as required.
• Review and create branch procedures and other communications, ensuring their satisfactory implementation.
• Act as the primary contact for vendors whose products support branch activities and operations.
• Perform additional responsibilities as assigned.
• Uphold UNFCU's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures, including:
  • Maintain awareness of and report suspicious activity
  • Ensure completion of all relevant BSA reports promptly

What we're seeking

• Bachelor's degree and 12-15 years of branch operations management experience, including sales, service and teller operations, preferably in retail banking/financial services organizations
• Proficiency in Microsoft Office and the ability to learn and use other applications as required
• Must possess budgeting, project management, strategic thinking, analytical and problem solving skills
• Knowledge of branch operations, initiatives, policies and procedures

What makes you stand out

• Strong compliance knowledge
• Extensive experience managing domestic banks/financial institutions

Who we are

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.

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