(USA) Operations Analyst I
Walmart

Sunnyvale, California

Posted in Retail


This job has expired.

Job Info


Position Summary...

What you'll do...

The Operations Analyst 1 is responsible for supporting laptops, desktops, virtual machines, mobility devices and productivity software for associates and vendors located on the West Coast. This individual will work with members of other Tech Support/product/engineering teams in California, Bentonville and other locations.

Responsibilities to include but not limited to:

  • Ability to support customers via remote assistance, phone, walkups, chat proficiently
  • Proactively respond to incidents and technical service requests as they arise
  • Troubleshoot and resolve issues with laptops, desktops, virtual machines, VPN, mobility devices andproductivity softwaresuch as Microsoft O365, Zoom, BeyondTrust (Bomgar)
  • Diagnose hardware issues and replace faultycomponents


  • Troubleshoot and resolve issues related to software and hardwarecompatibility
  • Track requests, issues and solutions using ServiceNow
  • Take ownership of tickets and communicate progress with customersin a timely manner
  • Maintain a high degree of customer service for all support requests and incidents.
  • Manage user and computer accounts using MicrosoftActive Directory


  • Identifies technical issues and opportunities for improvement and provides resolutions by using tools to research trends; analyzing data; and researching new technologies to improve tools used within the area.
  • Provides customer service and addresses customer issues by addressing complex or unresolved issues escalated from Operations Analysts; and providing expert advice or identifying key contacts to resolve the issue.
  • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
  • Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
  • Additional job responsibilities assigned by manager


RequiredQualifications:

  • Associate degree/Bachelor's degree preferred or equivalent experience
  • 5+ years in a technical support role
  • 3+ years supporting Windows and macOS hardware and software
  • Excellent communication and troubleshooting skills


  • Ability to multi-task, prioritize and handle pressures well in a fast paced, team environment
  • Excellent customer service
  • Excellent written and verbal communication skills
  • Strong technical, analytical and problem-solving skills
  • Familiarity with Networking HW, LAN and Wi-Fi, DNS troubleshooting


  • Knowledge of Active Directory users and groups


Preferred Qualifications:

  • Jamf JSS knowledge or Jamf200 and 300 (CCT and CCA) certificationsis a PLUS
  • Microsoft certification is a PLUS


  • Experience with security tools like Symantec andMcAfee


Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor of Science OR 6 months operations analyst experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Call Center, Information Technology, Programming Language - HyperText Markup Language (HTML), Research Analytics, Using intermediate to advanced functionality of Microsoft Excel (for example, pivot tables and basic macros), Using SAP and Ariba to access and review contracts

Primary Location...
640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America


This job has expired.

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