US - Preferred Communities Case Manager
Church World Service, Inc.

Job Info

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Church World Service, Inc.

Position Title: Preferred Communities Case Manager

Reports To: Wilmington Office Director

Division : Immigration &RefugeeProgram+ (IRP+)

Department: WilmingtonIRP

Job Location: Wilmington, NC

Grade Level: 5

FLSA & Union Status:Non- Exempt, Non-bargaining

Introduction:Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement, and disaster. CWS does not discriminate based on race, color, religion, sex, national origin, gender identity, genetic information, age, disability, or veteran status in employment or in the provision of services.

Primary Purpose:Increases the capacity ofhighly vulnerablerefugees facing barriers to access the tools, information and services they need to achieve lasting self-sufficiency. The position provides intensive case management and service coordination services for refugees with identified special needs including those with physical and mental health care needs as well as vulnerable populations such as single parents and the elderly. This includes the coordination of community workshops, and educational seminars.

Essential Duties:

• Welcome and orient refugees to the community and culture.
  
• Coordinates services with the Reception and Placement case management team to determine new arrival case enrollment into the Preferred Communities program based on specific need for intensive case management services.
  

• Creates comprehensive case plan with client and works together with client, R&P case manager and employment team to assist client to attainself-sufficiency. Work with clients to remove barriers to employment and realize the goal of family self-sufficiency. Connect clients to in-house support and make referrals to external service providers.
  
• Together withDirectorand Reception and Placement team, review incoming medical cases, createinitialcareplanand makeappropriate contactsand appointments as necessary prior to arrival inUS.
  
• Develop and nurture relationships with physical and mental health providers at the local level to increase access to health care for refugees.
  
• Provide technical assistance and cultural sensitivity training to providers to build their capacity to serve unique populations.
  
• Explore and/or develop innovative programs and opportunities to assist families with special circumstances such as those with single parent households to find stability and employment (e.g.,childcarecooperatives, ride shares, etc.)
  

• Provide referrals for clients needing assistance with applications and follow up for eligible social services including SSI and Disability benefits where applicable.
  
• Organize workshops and seminars for newly arrived refugees that provide information and tools to assist in transition in areas related to stress management, culture shock and healthy relationships and families.
  
• Advocate on behalf of refugees and refugee-serving voluntary agencies.
  
• Offer interpretation and translation services to refugee clients, as well as transportation to interviews and appointments as necessary. (Compensation is paid by CWS for mileage when using personal vehicle.)
  
• Document all contacts and services in client case files and maintain case note logs. Complete all required reports.
  

• Attendtrainingsand conferences as requested by supervisor.
  
• Keep informed about refugee and immigrant issues, and available services to refugees, using current information to better identify and serve refugee clients.
  
• Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
  
• Perform all duties in a culturally and linguistically appropriate manner.
  
• Undertake other duties as assigned.
  

• Work varied hours, including some night and weekend work.
  
• Must have valid driver’s license and suitable vehicle for transporting clients.
  

Qualifications:

Education:High school diploma or equivalent. Bachelors’ degree preferred.

Experience

• Minimum ofone yearprevious work experience in the field of social work, public health, mental health services and/or immigrant communities
  
• Two years of previous work experience in refugee resettlement or other direct social services.
  
• Experience teaching adults preferred
  

• Cultural sensitivity is essential
  

Other Skills:

• Fluency in a refugee language is strongly desired. (Preferred languages are Spanish, Tigrinya, Farsi, Pashto, Urdu, Swahili, Kinyarwanda or Arabic, although other languages will be considered.)
  
• Superior written and verbal communication skills are required.
  

• The successful candidate must be computer literate, with proficiency in MS Office (Excel and Word) and internet applications required.
  
• Ability to work in a multi-cultural environment required.
  
• Commitment to diversity, equity, and inclusion and willingness to supportCWS’ Platform on Racial Justiceas a CWS employee required.
  

Special Requirements:

• COVID Vaccine required
  
• Willingness and ability to work in-person from theWilmington, NC office
  
• Must have a valid driver’s license and complete a motor vehicle record checkwith suitable vehicle for transporting clients
  
• Background check required
  
• Ability to lift 25 lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
  

• Ability and willingness to work flexible hours, as some evening, weekend, and off-site work will be required
  

This job has expired.