General Description: Provide first-class customer service to our customer base. Provide accurate and efficient technical support and training service to customers. The role will also provide troubleshooting expertise by interfacing with multiple technical staff members and vendors to resolve complex issues.
Duties & Responsibilities: Meet or exceed key performance metrics and overall company goals. Provides prompt resolution to customers via telephone and email to assist with various customer inquiries and issues. Performs complex diagnostic troubleshooting to resolve voice service issues
Performs other duties as assigned
Minimum Qualifications:
What We'll Expect From You:
Additional Qualifications Desired:
EOE/ Disability
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