UM Administrative Coordinator 2
Humana

Job Info

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Description

The UM Administration Coordinator 2 contributes to administration of utilization management. The UM Administration Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The UM Administration Coordinator 2 provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

• High School Diploma
• 1 or more years administrative, clerical or technical support experience
• 1 or more years Call Center or Customer Service experience
• Excellent verbal and written communication skills
• Working knowledge of MS Office including Word, Excel, and Outlook in a Windows based environment and an ability to quickly learn new systems
• Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); recommended speed is 10Mx1M
• A dedicated home office space, with a locked door, lacking ongoing interruptions to protect member PHI / HIPAA information
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Work Schedule: Monday - Friday 8am - 5pm ET with rotating Saturdays

Preferred Qualifications

• Proficient utilizing electronic medical record and documentation programs
• Proficient and/or experience with medical terminology and/or ICD-10 codes
• Bachelor's Degree in Business, Finance or a related field
• Prior member service or customer service telephone experience desired
• Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization
• Bilingual in Spanish preferred

Additional Information

• Must reside within Miami-Dade or Broward County and be within driving distance to office in Doral, FL

Scheduled Weekly Hours

40

This job has expired.