Ukrainian Humanitarian Parole (UHP) Case Mgr.
Church World Service, Inc.

Job Info

Position Title: Ukrainian Humanitarian Parole (UHP) Case Manager
Reports To: Program Supervisor
Team: Immigration and Refugee Program
Location: Lancaster, PA
Grade: 5
Starting Salary:$46,257

Status: Non-Exempt;Non-Bargaining

Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability or veteran status in employment or in the provision of services. The position is contingent upon continuation of PC UHP program and availability of funding.

Primary Purpose:

The UHP Case Manager will provide case management services for newly arriving Ukrainian Humanitarian Parolees under the PC UHP program. This position recruits clients and assists them in accessing services and navigating local systems for 90 days, while also coordinating support activities in partnership with community sponsors. The position offers support and services to enrolled clients to help them reach self-sufficiency and successfully make a new home in the United States.

Essential Duties as UHP Case Manager

• Conducts community outreach to UHP sponsors or community members to identify referrals of UHP clients and need for support.

• Enrolls into the program and manages a case load of approximately 75 UHP clients, ensuring timely delivery of services and fulfillment of requirements outlined in the grant agreement. This support will be coordinated closely with community sponsors as applicable and appropriate.

• Develops and implements intakes, assessments, and necessary referrals in consultation with clients and community sponsors, based on individual challenges and needs.

• Performs periodic home visits and provides in-home orientation to clients, including in-home cultural orientation in cases when clients cannot attend class, due to distance or medical conditions.

• Connects clients to in-house support programs and makes referrals to external service providers as necessary to assist clients in achieving self-sufficiency. Schedules appointments, including medical, school enrollment, and clothing bank, among others.

• Provides interpretation and translation services to refugee clients, as well as transportation to appointments as necessary.

• Documents all contacts and services in client case files and maintains case note logs. Ensures accuracy and compliance within case files of the Cooperative Agreements and the guidelines within the Office of Refugee Resettlement.

• Tracks client progress and provides follow-up assistance throughout the service period. Prepare and submit required reports.

• Assists the Newcomer Support Supervisor in any duties he/she deems necessary.

• Provides program updates and highlights to fellow team members during check-ins and staff meetings.

Common Duties:

1. Effectively coordinates and works in tandem with other service providers to assist refugee clients, avoid duplication of services, and maximize efficiency.

2. Effectively uses technology to maximize efficiency and quality of work during intake, needs assessments, and data entry.

3. Advocates for equal access to services for refugees and immigrants.

4. Keeps informed about refugee and immigrant issues and available services to clients, using current information to better identify and serve refugee and immigrant clients.

5. Attends weekly meetings with supervisor and other agency staff.

6. Works varied hours.

7. Undertakes other duties as assigned.

Qualifications:

Education:

Bachelor’s degree or 2 years experience in refugee resettlement.

Experience:

Work experience and interest in refugee resettlement or other direct social services. Ability to provide culturally-sensitive counseling and case management is required.

Special Requirements

• Fluency in English and Ukrainian

• Valid driver's license and insurance

• Access to Personal vehicle

• Must be able to travel frequently and independently throughout relevant region.

• Must be able to maintain a flexible work schedule, working evenings when necessary

• Must be able to pass an FBI background check and a Child Abuse/Neglect check

• CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC)

Competencies:

General: Able to work creatively and independently, maintain client confidentiality, and work collaboratively with community partners. Above average decision and problem-solving skills, high moral character, and impeccable judgment absolutely necessary.

Communication: Able to communicate thoroughly and with self-confidence a broad range of information. Able to speak publicly with local providers to advocate for equal access to services on behalf of refugee clients.

Applying Instructions: Visit cwsglobal.org and click on the Employment link to find this position application. Inclusion of a cover letter and a current resume are required.

CWS offers a competitive benefits package that includes:

• 403 (b) Retirement Plan

• Medical, Dental and Vision Insurance

• Paid Time Off

• Life Insurance and AD&D

• Long Term and Short Term Disability

• Employee Assistance Program (EAP)

• Health Savings Account

• Flexible Spending Accounts

• Commuter Benefits