Travel Operations Support Specialist
AAA Washington

Job Info

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Travel Operations Support Specialist

AAA Washington

As a Travel Operations Support Specialist at our corporate office in Bellevue, you will work to support travel staff across the organization, acting as a travel expert to identify problems and resolve issues with travel systems. In addition, you will help to develop new hire and ongoing travel training for auto travel and travel agents.

The ideal candidate will have 4 years experience in customer service, air travel and ticketing, or travel agency role. Preferred experience working as an ARC Specialist.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Support Travel Advisors and other stakeholders with worldwide ticketing needs, including exchanges, faring, invoicing, commission auditing, and preferred vendor priority.
• Provide internal support or referral for all travel technology issues including answers, advice, troubleshooting, and follow-up, referring more complex problems to manager or technical staff.
• Provide new technology and process implementation support including pre- and post-project planning, testing, and ongoing troubleshooting. Also collaborate and connect with various stakeholders such as Travel Advisors, Information Technology, Accounting, and Travel Leadership.
• Service AAA.com bookings, respond to member questions, and finalize payments.
• Stay informed of current airline fare regulations and travel industry developments.
• Service all travel-related inquiries and escalated customer concerns from AAA.com and the AAA National Office.
• Observe and track user trends and data reporting errors and escalate issues as needed to managers, trainers, or technical staff.
• Update intranet online documentation with travel industry changes and new reference materials. Also support Travel Services with intranet requests.
• Facilitate and assist with the licensing process so that advisors meet all requirements to sell travel insurance.
• Book executive and board member travel.

WHO WE ARE:

The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.

Eligible benefits include:

• Health insurance (medical vision, prescription drug, and dental)
• Up to 20 days of Paid Time Off (PTO) in the first year for vacation or sick leave
• Eleven Paid Holidays every year in addition to PTO, including MLK and Juneteenth
• 401(k) with Employer Match
• Life, STD, and LTD insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off every year
• Free Premier RV AAA Washington Membership
• Paid, on-going training throughout your career
• THRIVE wellness program

SALARY:

• Target hiring salary range is $24.81 to $27.00 per hour and offer rate is based on experience.

RANKED AS ONE OF WASHINGTON'S 2023 BEST PLACES TO WORK by Puget Sound Business Journal

• AAA Washington is committed to hiring and retaining a diverse and inclusive staff.
• We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.
• We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.
• AAA Washington is a drug-free workplace.

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