Translation Business Lead
General Motors

Job Info

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About GM

There's never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

CCA's Global Aftersales Engineering organization has responsibility for service deliverable readiness and customer literature development and distribution for every GM vehicle globally. Deliverables include: service part release, service information, labor time guide, service part catalogue, diagnostic software, service programming, customer service information, special tools, and owner's manuals. The translation business lead will be responsible for efficiently and effectively facilitating the translation of Aftersales Engineering deliverables

Translation Business Lead responsibilities:

• Lead translation activity including scheduling and prioritization of work to be performed by all translation team members
  
• Manage daily and long-term operations for up to 30 different product categories (e.g. service manuals, owner's manuals, newsletters, etc.)
  
• Develop translation vision, identify and provide leadership in continuous improvement initiatives
  

Contract and Business:

• Maintain Statement of Requirements and ad hoc pricing agreements
  
• Conduct Request For Quotes (RFQ) and collaborate with GM Purchasing to establish and manage GM's primary translation contract
  
• Host monthly calls, host visiting suppliers, and participate in visits to domestic or international suppliers (occasional travel required)
  
• Interact with global colleagues and suppliers
  
• Develop translation expertise to serve as a consultant to other GM teams
  

Finance:

• Establish, monitor, and adjust budget; provide monthly reports
  
• Issue and monitor releases against translation contract
  
• Review and approve quotations (Supplier's system) and invoices
  
• Prepare charts, analysis, and plans, sometimes for urgent, cost-savings initiatives
  
• Request monthly cross-charges for work conducted for outside groups
  

Operations:

• Coordinate and/or oversee all projects
  
• Schedule work according to aftersales schedules and requests
  
• Maintain customer requirements (including translation preferences, terminology, and localization requirements) and two-way communication with CCA (Customer Care and Aftersales) and external requestors (e.g. Labels, customer research)
  
• Manage translation feedback from regions; investigate and resolve complex issues in supplier's translation system
  
• Develop/improve translation processes, reports, and tools.
  

Additional Job Description

Minimum Qualifications:

• Bachelor's degree or equivalent experience
  
• Excellent verbal and written communication skills
  
• Experience with managing large data sets to create required reports and studies using Excel, SQL, or other tools
  
• Highly proficient in presentation development and the use of Microsoft Office products
  
• Experience in technical authoring and/or project management
  
• Experience in translation, terminology, string management, databases, and/or content management systems
  
• Preferred experience with Content Management Systems, Arbortext, Adobe Reader, and Adobe Illustrator
  
• Occasional travel may be required locally and Internationally
  

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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