Tier One Help Desk Operator
Imagine One

Job Info

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Job Title: Tier One Help Desk Operator

Job Code: 14657881

Job Location: Lexington Park, Maryland


Imagine One is currently seeking full time Tier One Help Desk Operator for "contingent" position. Course-ware subjects include professional, personal development and military training topics. Individuals will provide help desk support in the form of answering phones and responding to online user support trouble ticket requests. Applicants with previous call center and help desk experience are desired. Experience using Remedy is preferred.


Job Requirements:

• Perform preliminary analysis of user calls and support requests and assist with the resolution of user issues.
• Assist in the gathering of help desk statistics including, but not limited to: number of calls answered, general type of problem reported by users calling into the help desk or submitting online support requests, and the duration of user support phone calls.

Experience Requirements:

• Three (3) years of experience in computer system operations, procedures and troubleshooting or a technical knowledge of computers and COTS products
• Extensive knowledge with Microsoft Office Products

Education Requirements:

• Bachelors degree preferred OR six (6) years without degree.
• At this time there is no substitution for an Associate's degree.

Security Requirements:

• U.S Citizenship required
• CAC Required
• Active Secret clearance required

Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing Master's degree); employee training, development and education programs; profit sharing; advancement opportunities; and much more! Imagine One is an Employee-Owned Business.

Imagine One is an Employee-Owned Business
ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013
CMMI Development Level 3

Imagine One Technology & Management, Ltd., is an Equal Opportunity/Affirmative Action Employer. Protected veterans and individuals with disabilities encouraged to apply

*Imagine One "Contingent" offers for employment may stipulate that one or more requirements be satisfied before final commitment between candidate and Imagine One is established; namely, award of contract to the Imagine One Team. Contingent requirements vary and may also include, but not be limited to additional factors (i.e., the position still being available after negotiations with the Government; final approval of your qualifications by the Government; or ability to successfully acquire and/or transfer a DoD security clearance).

 

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