Tier 2 IT Help Desk Technician
Tanager Inc.

Annapolis Junction, Maryland

Posted in IT


This job has expired.

Job Info



Tanager, Inc., is an information technology company that provides quality products and services to our customers nationwide. We currently have an opening for a Tier 2 IT Help Desk Technician to service one of our fortune 500 customers.

3rd Shift Night Position

Core Nights & Work hours - Sunday through Thursday; 10:00 PM to 8:00 AM or 12:00 Midnight to 10:00 AM.
Must be flexible to work day hours according to project needs if necessary

This is a remote position.


This position involves direct communication and support to cut over remote sites across the United States to a new technical solution. Excellent communication skills is a must along with attention to detail, reliability and desire to service the customer in the utmost professional manner.

Duties include:

- Advance preparation for staging of locations (Configure required files and tools)
- Remote software installations for customer sites
- Testing and troubleshooting technical deployments
- Working with customer site personnel via phone to coordinate technical cutovers
- Work with 3rd party vendors for support, as required
- Document and provide updates on deployment progress for each site.

Key Requirements:

- Familiarity with Windows & Microsoft office environment
- Ability to follow SOP's and a detailed checklist
- Strong attention to detail
- Excellent written and verbal communication skills required
- Strong troubleshooting skills (Windows and basic networking)

Education/Experience:

- 3 to 5 years of related experience
- Desire customer service and IT support experience (i.e. help desk functions)
- May consider college degree in lieu of experience
- Basic understanding of Windows 7 and/or Windows 10 operating systems
- Software installation experience


EOE/AA/M/F/Disabled/Vet
Number of Openings1


This job has expired.

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