Tier 1 Service Desk Engineer (Service Desk Associate)
ECS Corporate Services

Job Info

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ECS is seeking a Tier 1 Service Desk Engineer (Service Desk Associate) to work in our Washington, DC office.

Job Description:
ECS has an exciting opportunity with the US Mint to provide Tier 1 Service Desk support for their IT Operations Support division. Duties include:

• Respond to requests for technical assistance via phone, chat, or email.
• Log all customer interactions into ticketing system.
• Escalate to internal Tier 2.
• Provide regular updates to customer on their support requests.
• Good verbal and written communication skills a must.

Required Skills:

• AS Degree in Computer Science or Information Systems or Equivalent Experience
• 2+ Years experience as a Tier 1 Service desk engineer or customer service experience.
• Ability to interact at all levels of management internally, and with customers and vendors
• Excellent follow-through
• Willingness to learn new tech and advance your career in the IT industry
• Good verbal and written communication skills a must.

Desired Skills:

• Security+ Certification
• ITIL Foundation Certification
• Experience with a ticketing system such as ServiceNow

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

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