TECHNICAL SUPPORT SPECIALIST
The Judge Group Inc.


Job Info


Location: Northglenn, CO
Description: Our client is currently seeking a TECHNICAL SUPPORT SPECIALIST

MUST HAVE SKILLS:

Bachelor's degree or four or more years of work experience.

Three or more years of relevant work experience.

JavaScript / HTML / CSS experience.

Experience in a support role.

Experience in API tools such as Postman.

Experience in Jira Service Manager.

A qualified candidate must possess each skill (or vast majority in some cases) to be considered.

Strong experience in querying databases (SQL).

Patience and empathy when dealing with difficult customers.

Experience working with GIS, RESTful apis, JavaScript, Android or iOS.

ZenDesk, Jira Service Manager, Android Studio, Xcode, and command prompt experience is a major plus.

Excellent communication skills both verbal and written (but especially written); the ability to convey ideas to both technical and non-technical customers in a professional manner.

JOB DUTIES:

As a member of the support team, you must be a team player and focused on the customer to respond quickly, professionally, and accurately. You must be prepared to talk in both technical and non-technical terms to a variety of customers. You will be responsible for helping users build functional code, designing creative solutions to thorny problems, and operating in tandem with other team members to coordinate work. You will help users troubleshoot issues and solve data issues.

While every call, email, forum post, tweet, or StackOverflow cry for help is different, your responsibilities include:

Helping users build applications - Whether they need some help finding the right documentation or some helpful sample code, you can guide them to build those awesome apps with beautiful maps.

Troubleshoot data issues - Nobody has all the data but that doesn't mean we're not trying. The team is adding new addresses, fixing closed roads, and looking for satellite imagery that needs a loving update all the time.

Problem Solving - Developers have their specialties and maps are not always one of them. They need creative, or sometimes just simple basic, solutions that we can help provide.

System Health - When things break you provide status to those blocked and provide clues to those trying to fix the breakage.

EDUCATION/CERTIFICATIONS:

Bachelor's degree or four or more years of work experience.

Three or more years of relevant work experience.

LOGISTICS:

Standard 8-5pm


Contact: spandey02@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com



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