Technical Support Representative

Folsom, California

Posted in Engineering
about 1 month ago

This job has expired.

Job Info

Adecco is assisting a local client recruiting for remote, work from home Technical Support Representative jobs in Folsom, CA. Candidates must reside in the greater Sacramento, CA Region. Hours are roughly M-F 8a-5p, 40 hours per week with an opportunity to be hired on permanently at the end of the assignment.

Technical Support jobs require candidates to provides technical support for our client's award-winning K-12 software systems. If you meet the qualifications listed below - Apply Now!

Responsibilities for Technical Support jobs include but are not limited to:

  • Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users' experiences problems with hardware, software, networking and other computer-related technologies
  • Recognizes problems, conducts research, provides resolutions and follows up with customers as needed, escalation more complex cases to the appropriate team
  • Logs and tracks calls using problem management database and maintains history records and related problem documentation
  • Prepares standard statistical reports, such as help desk incident reports
  • Consults with programmers to explain software errors or to recommend changes to programs
  • May test software and hardware to evaluate ease of use and whether product will aid user in performing work
  • All other duties as assigned
  • Candidates must meet the following requirements to be considered for Technical Support jobs:
  • 1-2 years' prior experience in a technical support or customer service role
  • Proficient in Microsoft Office suite
  • Strong attention to detail and time management
  • Strong oral and written communications skills
  • Strong customer service and conflict resolution skills
  • Strong and Reliable internet connection
  • Click on "Apply Now" to be considered for this Technical Support jobs at in Folsom, CA!
    Equal Opportunity Employer Minorities/Women/Veterans/Disabled
    The Company will consider for employment qualified applicants with arrest and conviction records.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please

    The Company will consider qualified applicants with arrest and conviction records

    This job has expired.

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