Technical Support Analyst

Louisville, Kentucky

Posted in IT

Job Info

As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful - day in and day out.

What you'll be doing:

  • Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat
  • Be a problem-solver that seeks to understand the heart of each client's issue. You are technically savvy and a thorough troubleshooter
  • Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
  • Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction

What we're looking for:

  • Honesty and integrity - always doing the right thing for our clients

  • Passion for service and a dedication to client satisfaction
  • A curious nature that seeks to understand the root of the issue
  • Focused on delivering on our promises
  • Willing to do whatever it takes to always bring our best work
  • Unafraid to move with speed and efficiency to make things happen

  • A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community

Bonus Points

(highly valued, but not required):

  • Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
  • Prior use of Salesforce or another customer relationship management software
  • Bachelor's Degree

Waystar provides cloud-based technology that simplifies and unifies healthcare payments. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

Waystar products have won Best in KLAS® or Category Leader every year since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit or follow @Waystar on Twitter.

More IT jobs

Louisville, Kentucky
Posted 6 minutes ago

Lehi, Utah
Posted 6 minutes ago

Atlanta, Georgia
Posted 6 minutes ago

Improve Job Search

Subscribe to job alerts and add your resume to our resume database for employers!

Sign up now

Share diversity job

Technical Support Analyst is also posted to sites within our Diversity Job Network.

African American Job Search Logo
Asian Job Search Logo
Disabled Job Seekers Logo
Hispanic Job Exchange Logo
LGBT Job Search Logo
Seniors to Work Logo
US Diversity Job Search Logo
Veteran Job Center Logo