Technical Support Analyst
Johns Hopkins University

Baltimore, Maryland

Posted in Education and Training

This job has expired.

Job Info

Technical Support Analyst
The Institute for Basic Biomedical Sciences is seeking a Technical Support Analyst who will work under general supervision, provide in person technical support for a variety of personal computer and file-server systems in a research environment, and assist customers with the use of technology applications, products, and services for research data collection and analysis.

Specific Duties & Responsibilities:

  • Perform software updates and preventive maintenance on computers, printers, and similar technology devices used in research protocols.
  • Configure and install new personal-computer hardware and software for these protocols.
  • Maintain routine server backups of research data.
  • Provide first-level support for a range of customer issues, including application questions, hardware setup, and equipment troubleshooting; and diagnose computer problems that may result from equipment malfunction, software incompatibilities, and/or customer misunderstanding.
  • Archive research data files from computers that are returned to stock, and prepare those computers for secure storage or disposal.
  • Assume additional duties and responsibilities as assigned.

Minimum Qualifications (Mandatory):
  • High School Diploma/GED.
  • Two years of related experience.
  • Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.*
  • Critical thinking and reasoning skills.
  • Sound documentation skills.
  • Exemplary customer service skills.

* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Preferred Qualifications:
  • Two years of college course work.
  • Four years of related experience.
  • Familiarity with FileMaker or similar relational-database solutions.
  • Familiarity with file-server configuration and maintenance.
  • Familiarity with AirWatch and/or SCCM monitoring systems.

Special Knowledge, Skills & Abilities:
  • Ability to diagnose problems with and repair/upgrade operating systems and applications on Apple and Windows computers.
  • Ability to work on multiple priorities effectively.
  • Ability to prioritize conflicting demands.
  • Ability to execute assigned project tasks within established schedule.
  • Ability to work collaboratively in a team environment.
  • Ability to communicate effectively in the service of users and colleagues, both orally and in writing.
  • Ability to maintain confidentiality.
  • Knowledge of basic network topologies

Technical Qualifications or Specialized Certifications:
  • A+ Certification.

Classified Title: Technical Support Analyst
Role/Level/Range: ATO 40/E/02/OF
Starting Salary Range: $20.02 - $27.51/hr (commensurate with experience)
Employee group: Full Time
Schedule: M - F, 8:30am - 5:00pm
Exempt Status: Non-Exempt
Location: School of Medicine Campus
Department name: SOM Bas Sci Inst Basic Biomed Sciences
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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