Technical Support Analyst
GDH

GDH has partnered with a large Oklahoma financial institution to offer this Technical Support Analyst position.

This is a contract-to-hire position located in Oklahoma City, OK.

Position Objective

This position provides first-level technical support and diagnostics for company users' software and hardware needs.

Major Duties

* Receives incoming calls for technical support and diagnostics

* Configures, installs and maintains all desktop hardware, software and peripherals

* Responds to users for resolving hardware and software related issues

* Troubleshoots desktop and network issues via phone and on-site support

* Assists with equipment repair

* Assists with rollouts of software and/or hardware

* Assists with the development, implementation and maintenance of technical documentation for the department

* Assists other IS staff members, when necessary, in order to resolve issues

* Responsible for On-call duties on a regular rotation

* Performs other job-related duties as assigned

* Assist with Mobile Iron email accounts for cell phones.

Skills Required

* Understands A+

* Demonstrates general knowledge of network infrastructure and support

* Understands Active Directory

* Displays good written and verbal communication

* Demonstrates strong Customer Service skills

* Must be able to work in a fast paced environment

* Must work well in a team environment

* Occasionally travels statewide

* Occasionally works evenings and weekends

* Able to lift and move up to 40 lbs

* Works well in a complex, multi-platform, multi-vendor, multi-protocol & LAN/WAN environment

Experience

* 0 - 3 years of experience providing technical support on a Helpdesk

* 0 - 2 years of experience troubleshooting Windows 7 and Windows 10

* Experience with server 2012 & 2016 in an Active Directory environment (preferred)

* Experience with MS Office and Outlook (2016) (preferred)

Working Relationships

Work under the immediate guidance of the Technical Support Supervisor. Primary job functions may require exercising independent judgment.

Internal:

* Communications with end users and other IS Department Staff

External:

* Occasional contact with vendors for troubleshooting purposes