Technical Project Manager
Horizontal Talent

Job Info

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Description:

• CMDB Analyst is responsible for administering and executing the configuration management process and ensuring CMDB data integrity.
• This role will be responsible for ensuring the CMDB is up to date with best practices for the CSDM model.
• This role works closely with the IT Service Now System Admin and all process owners within IT.

Job Responsibilities:

• As part of management of CMDB, this role will ensure compliance with regulatory requirements and make sure relationships to promote correct alignment with CSDM practices
• Implement best practice support of collection of up-to-date interrelated CI in ServiceNow CMDB about all CI items in CMDB
• Implement and Support automated entry of CI items with in the CMDB for population of data
• Work with Stake holders to ensure full CI data is inserted in the CMDB
• Assist ServiceNow defining and registering CI in the appropriate class with the defined attributes.
• Responsible for reporting on completeness of verification of data and where the cleanup is constructed at specific times
• Assist in implementing a formal CMDB governance model and creation of key performance indicators
• Perform troubleshooting of discovery methods and assist with setting up integrations for entry of data into the CMDB

Education

• Associate degree

Requirements

• 5 + years experience working in servicenow
• 3+ years working with CMDB
• Understanding of CSDM principles in ServiceNow

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