Responsible for diagnosing problems and performing standard mechanical, electrical, hydraulic, and pneumatic repairs at the customer’s place of business on customer's equipment including refractory units, coil tubing units, pumping units, and other oil field equipment.
Accurately troubleshoot and diagnose standard problems with customer's equipment.
Identify and order parts necessary to complete repairs and routine maintenance.
Perform standard repairs on customer's equipment. Replace parts and equipment as necessary.
Perform routine maintenance on equipment according to established guidelines and schedules.
Complete all work orders and time sheets in a legible, accurate and timely manner.
Provide assistance to more senior level Field Technicians on larger jobs.
Maintain a clean and safe work environment.
Perform all work in accordance with established quality standards and safety procedures.
High School Diploma or General Education Degree (GED) and two to four years related experience required.
The trait of being dependable and trustworthy.
Ability to utilize the available time to organize and complete work within given deadlines.
Ability to communicate in writing clearly and concisely.
Ability to communicate effectively with others using the spoken word.
Ability to take care of the customers’ needs while following company procedures.
SKILLS & ABILITIES
Basic computer navigation and utilization skills required. Proficiency in Microsoft Office applications (Word, Excel, Outlook) preferred.
Certificates & Licenses
Technical certification in automotive, lift truck, heavy equipment and/or diesel engine repair required.
According to the US Bureau of Labor Statistics, employment of customer service representatives is projected to decline 2 percent from 2019 to 2029. There will be less demand for customer service representatives as more of their tasks become automated.
According to BLS, the median hourly wage for customer service representatives was $17.23 in May 2020.
Customer service workers use customer service skills and communication to work with customers in order to solve technical problems, choose a product, schedule an appointment, resolve conflict. Entry-level and tech-related roles are popular among job seekers looking for work in customer service as well.
Here are some types of customer service categories of jobs: