Position Summary
Schedules and registers Medical Faculty Associates, Inc. ("MFA") patients while providing effective customer service to all callers. Provides detailed information about the Department of Medicine in addition to general information regarding the entire MFA.Provide oversight for the Access Coordinators and the Infusion Scheduler.
Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Manage new patient referrals and appointments. Obtain all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays). Ensure that all new patients are well prepared for their first visit.
Review department schedules ensure appropriateness of scheduled appointments, and back fill open slots
Routes calls or messages to appropriate clinical teams for proper triage. Initiates prescription refill requests as needed.
Schedules, coordinates, and reconciles all clinical telehealth appointment.
Performs virtual and electronic patient registration and insurance verification.
Use video-conferencing technologies, telehealth technology and scheduling software to coordinate and connect staff, resources, patients, and providers in the manner effective to delivery of services, patient care, education, and training.
Qualifications
Education
Experience
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