TASTING ROOM SUPERVISOR
Sierra Nevada Brewing Co.

Job Info

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Get to Know Us

Ken Grossman started Sierra Nevada in 1980 with a hand-built brewhouse and the odds stacked against him. That passion forever changed the course of American craft brewing and launched a beer revolution that's in full force today. Turns out, good beer can do a lot of good, and Sierra Nevada became a cornerstone for both its innovation and its care for the Earth and its people. We're committed to advancing a culture of inclusion and believe diversity in all its forms makes us stronger. We keep pushing boundaries, whether that's in the brewhouse, with sustainability, or in the great outdoors.

Get to Know This Role

In alignment with SNBC's company values, this position pursues excellence in all aspects of our Food & Beverage Operations. The Tasting Room Supervisor manages all aspects of the Tasting Room operations and is responsible for developing people and processes to uphold Sierra Nevada's Food & Beverage ethos: "The purpose and intent of the Food & Beverage Department is to deliver an unmatchable face-to-face interaction which our guests will remember long after they've left our properties." The Tasting Room Supervisor acts as a dynamic, passionate customer service professional with a keen sense of proper guest relations who drives and leads our teams to success, and demonstrates a strong financial acumen with great foresight.

What You Will Do:

• Oversee and manage all areas of the tasting room; retail and merchandise, food & beverage operations, beer displays, and onsite cleanliness and maintenance, and overseeing Profit & Loss (P&L) statements
• Ensure positive guest experiences in all areas of property and when needed, take action/respond accordingly to guest issues and or complaints in a timely matter
• Adhere to SNBC standards of food and service levels to increase sales and minimize costs
• Understand and maximize financial performances through honest and capable accounting practices
• Uphold SNBC safety and security requirements and procedures, in all aspects, in order to protect the company and its employees at all times
• Hire, train, and develop responsible and effective professionals who demonstrate their passion for customer satisfaction and who are empowered to suggest new ideas
• Ensure routine maintenance schedules on serviceable equipment and in-house managed equipment (beer lines, growler filler, tap handles)
• Ensure all financial reporting, invoices, and personnel/payroll related materials are secured, submitted accurately, and in the parameters set forth by SNBC
• Maintain up-to-date and accurate staffing plan for proper execution at all times
• Develop strong relationships with other departments and support collaboration throughout the business for the best customer experience, and growth of Sierra Nevada employees

Please Apply if You Have:

• 3 years of customer service experience in a retail, quick-service or full-service restaurant environment, taproom, or brewery required
• 1 year supervisory experience required
• Profit and Loss Statement exposure is highly desired
• Cicerone Beer Server certification is highly desired

• Interest in and love of craft beer and local artisanal food
• Possesses and exhibits the drive to provide exceptional customer service in a fast paced work environment
• Basic computer knowledge, specifically POS System, Microsoft Outlook, Word, and Excel, and the ability to effectively use scheduling and budget systems
• Ability to consistently maintain professionalism, collaboration, and self-motivation
• Ability to motivate employees to work as a team to ensure food and service meet appropriate standards
• Ability to execute and manage details for multiple projects while maintaining alignment with and focus on company level strategy and goals
• Sound knowledge of restaurant compliance requirements, on and off-site regulations (related to food service for festivals and events)
• Proficient written and verbal communication skills
• Ability to effectively respond to feedback from customers, peers, employees and management

• CA Food Manager Card upon hire required
• TIPS Alcohol Certification within 90 Days required
• DL - Driver's License upon hire required

Additional Requirements to Consider Before Applying

• You must be at least 21 years of age to work for Sierra Nevada Brewing Co.
• Selected candidate must pass a pre-employment, post offer background check.
• Selected candidate must pass a pre-employment, post offer driver's license check.

Before applying for this role, please review the full job description, including the physical demands and working environment: https://sierranevada.jdxpert.com/ShowJob.aspx?EntityID=2&id=2297

** This position will remain open until filled; online applications will be reviewed weekly **

Sierra Nevada Brewing Co. is an Equal Opportunity Employer

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