Systems Monitoring Administrator
University of Colorado Anschutz Medical Campus

Aurora, Colorado

Posted in Education and Training


Job Info


Systems Monitoring Administrator - 28372 University Staff

Description
University of Colorado | CU Anschutz Medical Campus

Office of Information Technology

Systems Monitoring Administrator

Position #00804769 – Requisition #28372

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

Office of Information Technology has an opening for a full-time University Staff (unclassified) System Monitoring Admin position.

Does this describe you?

Are you a critical thinker who enjoys building proactive monitoring that emulates a user's experience across multiple applications? Do you enjoy learning about the ways systems and applications interact and how to quickly identify potential issues? Do you want to be a key member within a team of technical professionals?

The System Monitoring Administrator will coordinate with systems engineers, application technical support analysts and developers to determine requirements for events, alerts, dashboards and also reporting in various monitoring tools.

This position is responsible for creating monitors emulating customers usage to multiple key systems from a public web perspective while also assessing potential issues relating to critical IT applications, systems and devices.

The System Monitoring Administrator will monitor incoming alerts using various tools and perform actions based on predefined instructions, as well as educate other technical team-members in active and timely response to events.

Job Duties/Essential Functions

    Creates synthetic end to end monitoring, emulating key customer usage from a web user perspective. Creates and maintains reports, team automation and miscellaneous scripts. Builds, maintains, and manages a system dashboard, integrating multiple monitoring tools utilized across OIT. Participates in the ongoing process of investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment. Stays informed of production changes that could affect functionality and alerting. Ability to coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues. Accurately troubleshoots, reproduces, and documents issues and other pertinent information in Incident or Problem tickets. Creates and maintains knowledge base article content. Handles ad hoc monitoring requests and take on new procedures as required. Excellent customer service and team collaboration skills.

We also have a few Minimum and Preferred Requirements:

Entry Level Systems Monitoring Administrator

Education
    Bachelor's degree in Information Systems, Computer Science, Engineering, Business, Education, or a closely related field Substitution: 4 years of professional or high-level technical work experience may be substituted for the bachelor's degree. An associate's degree with two years of relevant work experience may be substituted for the bachelor's degree

Experience
    0-1 year experience building, maintaining, and validating synthetic monitors and / or experience in monitoring response, triage and repair. 0-1 years of experience working as a technical Application Administrator, Systems Administrator or Lab Administrator in technically complex, highly integrated, and redundant environments.

Preferred Requirements
    2 years full-time experience as a Systems Monitoring Administrator or Application and Performance Monitoring (APM) Administrator Successful working history in IT for Higher Education Experience with diverse best in class synthetic monitoring tools such as Datadog, Dynatrace, AppDynamics Familiarity with other enterprise monitoring tools, such as Splunk, Nagios, Solarwinds Experience with gathering monitoring requirements and determining appropriate alerting thresholds with technical response teams Experience with Disaster Recovery Plans and / or Continuity Planning Experience understanding complex environments with interrelated applications and systems.

Intermediate Systems Monitoring Administrator

Education
    Bachelor's degree in Information Systems, Computer Science, Engineering, Business, Education, or a closely related field Substitution: 4 years of professional or high-level technical work experience may be substituted for the bachelor's degree. An associate's degree with two years of relevant work experience may be substituted for the bachelor's degree

Experience
    1-2 years' experience building, maintaining, and validating synthetic monitors with diverse, best in class synthetic monitoring tools such as Datadog, Dynatrace, AppDynamics 1-2 years of experience working as a technical Application Administrator in technically complex, highly integrated, and redundant environments.

Preferred Requirements
    4 years full-time experience as a Systems Monitoring Administrator or Application and Performance Monitoring (APM) Administrator Successful working history in IT for Higher Education Familiarity with other enterprise monitoring tools, such as Splunk, Nagios, Solarwinds Experience with gathering monitoring requirements and determining appropriate alerting thresholds with technical response teams Experience with Disaster Recovery Plans and / or Continuity Planning Experience understanding complex environments with interrelated applications and systems.

Senior Systems Monitoring Administrator

Education
    Bachelor's degree in Information Systems, Computer Science, Engineering, Business, Education, or a closely related field Substitution: 4 years of professional or high-level technical work experience may be substituted for the bachelor's degree. An associate's degree with two years of relevant work experience may be substituted for the bachelor's degree

Experience
    2-4 years' experience building, maintaining, and validating synthetic monitors with diverse, best in class synthetic monitoring tools such as Datadog, Dynatrace, AppDynamics 2-4 years of experience working as a technical Application Administrator in technically complex, highly integrated, and redundant environments. 2 years' experience with developing and implementing complex / dependency driven alerting plans, and coordination of response with direct technical teams.

Preferred Requirements
    4 years full-time experience as a Systems Monitoring Administrator or Application and Performance Monitoring (APM) Administrator Successful working history in IT for Higher Education Familiarity with other enterprise monitoring tools, such as Splunk, Nagios, Solarwinds Experience with gathering monitoring requirements and determining appropriate alerting thresholds with technical response teams Experience with Disaster Recovery Plans and / or Continuity Planning Experience understanding complex environments with interrelated applications and systems.

Required: Applicants must meet minimum qualifications at the time of hire.

Don't meet every single requirement? At the Office of Information Technology, we are committed to building a diverse, inclusive, equitable and authentic workplace. If you're excited about this role, but your experience doesn't perfectly align with every qualification in the job posting, we encourage you to apply anyway. You may be the right candidate for this or other roles with us.

Why work for OIT?

We value our team members and strive to achieve work life balance, inclusivity, and a FUN working environment. Click HERE to view testimonials from OIT Employees about why they enjoy working for OIT!

The Office of Information Technology (OIT) works to advance the University mission by providing innovative technology solutions and services to the CU Denver | Anschutz Medical Campuses, their constituents and partners. Click here to find out more about the Office of Information Technology

OIT formed with the vision of becoming the primary organization that university constituents utilize to solve their information technology challenges. To meet this vision, it was clear that a culture that put our constituents at the center of our service offering was necessary. OIT began working to build a culture of six core values, Service, Professionalism, Leadership, Innovation, Community, and Excellence (SPLICE) through our focus on TEAM – Trust, Empower, Appreciate, and Motivate. Click here to find out more about OIT's Culture

We believe diverse teams are more innovative and make better decisions! In OIT, we strive to create a workplace where team members feel heard, valued, and have a sense of belonging. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. We are committed to diversity and equity in education and employment.

About the University of Colorado Anschutz Medical Campus

The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital and Children's Hospital Colorado - that treat more than two million adult and pediatric patients each year. Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants. For more information, visit www.cuanschutz.edu.

Why work for the University?

We have AMAZING Benefits and offer exceptional amounts of holiday, vacation and sick leave!

The University of Colorado offers an excellent benefits package including:
  • Medical: Multiple plan options
  • Dental: Multiple plan options
  • Additional Insurance: Disability, Life, Vision
  • Retirement 401(a) Plan: Employer contributes 10% of your gross pay
  • Paid Time Off: Accruals over the year
  • Vacation Days: 22 (maximum accrual 352 hours)
  • Sick Days: 15 (unlimited maximum accrual)
  • Holiday Days: 10
  • Tuition Benefit: Employees have access to this the benefit on all CU campuses
  • ECO Pass: RTD Bus and light rail service
  • Additional Perks & Programs: Click here to access a few more Perks and Programs

  • See for yourself: https://www.cu.edu/employee-services/benefits and https://www.cu.edu/employee-services/leave-policies

    Conditions of Employment:

    This position may require some occasional weekend and evening assignments as well as occasional availability during off-hours for participation in both scheduled and unscheduled activities.

    This position is eligible for full-remote, hybrid, or on-site working locations. The work schedule will be based around core working hours in Colorado Mountain Time.

    PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

    Parking expenses for employees are not covered by the university. To review parking options please visit the link below and select your appropriate campus:

    Facilities Management Permit Parking

    The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at: https://www.cu.edu/vaccine-requirement

    Salary and Benefits:

    The salary range (or hiring range) for this position has been established at:
    • Entry: $55,000 - $67,000
    • Professional: $64,000 - $77,000
    • Senior: $73,000 - $90,000

    Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line. Try out our Total Compensation Calculator: http://www.cu.edu/node/153125

    The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

    The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

    This position is not eligible for overtime compensation.

    Benefits: https://www.cu.edu/employee-services/benefits

    Diversity and Equity:

    The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu​.

    The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

    The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
    Special Instructions to Applicants: Required Application Materials: To apply, please visit: http://www.cu.edu/cu-careers and attach: 1. A letter of application which specifically addresses the job requirements and outlines qualifications 2. A current CV/resume 3. List of three to five professional references (we will notify you prior to contacting both on and off-list references) Application Materials Required: Cover Letter, Resume/CV, List of References Application Materials Instructions: Application Deadline: Applications are accepted electronically ONLY at www.cu.edu/cu-careers. We value the thoughts you put into a Cover Letter and would like to see your Resume/CV, and List of References. APPLICATION DEADLINE: Review of applications will begin immediately and will continue until the position is filled.

    Job Category: Information Technology

    Primary Location: Aurora Department: U0001 -- DENVER & ANSCHUTZ MED CAMPUS - 60131 - ADM-AVCOIT Administration

    Schedule: Full-time

    Posting Date: Dec 20, 2022

    Unposting Date: Ongoing Posting Contact Name: OIT Human Resources Posting Contact Email: ucd-oit.HumanResources@ucdenver.edu Position Number: 00804769





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