Systems Engineer
Hargray Communications Group, Inc.

Job Info

Design and implement storage, backup solutions and provide recommendations for new products/solutions within a quickly growing and changing environment. Provide troubleshooting expertise by interfacing with multiple technical staff members and vendors to resolve complex issues. Provide support for LAN/WAN/SAN/Backup environments. Provide technical support and guidance to users.  Maintain adequate knowledge of existing hardware and software in use to maximize the efficiency of the network and users' utilization.


Duties & Responsibilities:


  • Responsible for deploying, maintaining, and supporting IT systems including servers, switching and routing equipment, and peripherals.
  • Troubleshoot and resolve highly complex customer network/system problems across a broad range of technologies.
  • Provide technical expertise to the Help Desk and Field Engineering teams.
  • Provides pre-sale engineering support to the sales team for complex, technical and integrated solutions.
  • Assists in training initiatives on existing, new and emerging technologies.
  • Supports the sales team with technical assistance answering RFP requirements and customer presentations when required
  • Provide project support to Managed Services staff.
  • Design and provide written statements of work and executes highly complex Network/System Upgrades and migrations.
  • Develop and maintain Client system documentation.
  • Obtain and maintain industry certifications.
  • Ensure updates related to requests, incidents, and preventative maintenance are documented in our ticket system.
  • Benchmark, analyze, and make recommendations for the improvement of Client infrastructure.
  • Demonstrate subject matter expertise regarding the latest technologies and industry best practices.
  • Direct responsibility for Med - High Priority Calls at all Severity Levels.
  • Analyze problems for Root Cause Analysis to determine permanent solutions to unique or chronic problems.
  • Performs other related duties as assigned to ensure the effective operation of the department.


Minimum Qualifications:


  • Bachelor’s Degree or equivalent experience.
  • 5 or more years’ experience with Microsoft Exchange and Domain environment, 365 experience highly desired. 3 or more years’ experience working in a SAN environment.
  • 3 or more years’ experience working in a VMware and/or Hyper-V environment.
  • 3 or more years’ experience installing switching/routing equipment.
  • Experience with Remote Monitoring and Management Tools (RMM).
  • Proven ability to manage multiple tasks/projects as well as leading departmental initiatives.
  • Provide project and technical lead on complex network issues and project assignments.
  • Knowledge of various technologies, including networking, hardware, software, peripherals, network applications, and security.
  • Experience with installing, configuring, and administering a broad range of technologies.
  • Proven technical troubleshooting skills and logical problem-solving.  High-level problem analysis and problem resolution skills.
  • Excellent organization, time management and follow up skills and the ability to manage several projects simultaneously.
  • Strong customer-service orientation.
  • Strong customer orientation.
  • Good verbal and written communication skills.
  • Valid driver’s license with the history of safe driving record.


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