Switchboard Operator
Commerce Bank

St. Louis, Missouri

Posted in Banking

Job Info

About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

The main purpose of this job is to provide excellent customer service by answering incoming phone calls from both external and internal callers, promptly and professionally, and direct callers to the appropriate individual or department.

Essential Functions

  • Receive and transfer in-coming calls to the appropriate individuals and departments
  • Answer general questions regarding company hours of operations, holiday hours, and provide contact name and numbers in response to customer inquiries
  • Perform other duties as assigned

Knowledge, Skills & Abilities Required
  • Ability to type 25+ words per minute
  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  • Basic level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience
  • High school diploma or GED, or equivalent combination of education and experience required
  • 1+ year customer service experience required
  • 6 months switchboard or high-volume call handling experience required

Location: 1045 Executive Pkwy, St. Louis, Missouri 63141

Time Type:
Full time

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