Overview
~This is a remote opportunity~
Cradlepoint is expanding its Global Service & Support systems & tools capabilities. We seek an energetic and progressive professional who is proficient in system administration for highly technical omni-channel tools and analytics. The position is for the person who wants to focus their energy toward building and maintaining effective and efficient functional unassisted self-help solutions utilizing knowledge base AI and ML. This is an opportunity to utilize the latest technologies in the development of chatbots utilizing AI/ML, creating workflows and processes to integrate with knowledge base solutions and skills-based routes interacting with the telephony system as part of the Support Process & Capabilities Team. He or she must have experience designing and implementing solutions in diverse technological platforms. The successful candidate will enjoy working on a team for an innovative company with smart, passionate people who work hard, have fun, and are invested in the success of Cradlepoint and its future! Cradlepoint offers a competitive salary and generous benefits that include health, dental and vision insurance, 401(k) plan, three weeks of paid time off, nine paid holidays, a flexible work schedule and casual dress environment.
Responsibilities
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