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Coordinates and supervises the daily activities of a team of HR support staff who provide centralized services supporting all of human resources (HR), including payroll, benefits, recruiting, compensation and other areas. A hands on role that sets priorities for the team to ensure task completion per service level agreements and coordinates work activities with HR leaders based on processes and annual cycles.
Establishes standards and procedures for handling employee questions, transactions, issue escalations and efficient administration of HR processes. Provides reporting on HR service levels and issue resolution to manager and HR leadership. Uses data and experience to make/recommend process improvements and changes along with highlighting education opportunities for employees and managers. Coordinates services with HR information systems, HR centers of expertise, and other subject matter experts.
Essential Functions/Responsibilities:
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