Summer Computer Consultant
Middlebury Institute of International Studies at Monterey

Del Rey Oaks, California

Posted in Education and Training

This job has expired.

Job Info

Classification Title:

Summer Computer Consultant

Job Title:

Summer Computer Consultant


Middlebury, VT Campus





Hiring Minimum:

Commensurate with experience.

Brief Position Summary:

This is a non-benefit eligible temporary position for approximately 14 weeks during the summer months. The ability to work in a high stress, fast paced environment is required. Consultant will be supporting computing on campus for all members of the college community as well as alumni, parents and off campus users. Consultant will also provide computing support to the languages schools on the Vermont campus. Speaking knowledge of any of the languages is a plus. Evening and weekends required

Technically oriented position needing people with the ability to work in a high stress, fast-paced environment supporting computing on and off campus for all members of the college community as well as alumni, parents, and Language Schools.
Key Responsibilities
* Resolve technology problems (over the phone, in person, helpdesk Zoom and via email)
* Help maintain computer labs around campus**
* Must attend weekly student meeting via Zoom
* Strong customer service skills are essential to this position
* Working knowledge of Windows and mac OS
* Working knowledge of mobile devices
* Willingness to learn the workings of Middlebury network, wireless and resources.
* Willingness to search for problem-solving techniques
* Promptly and reliably receives and acknowledges requests for technical support from faculty, staff, and students, ensuring compliance with SLAs. It is expected that most issues will be resolved on first contact.
* Researched issues that are not resolved on first contact using the knowledge base and web resources. Consultants fully document steps taken for the unresolved issues and escalates them properly.
* 35 hour a week commitment throughout the summer. Weekend and evening work required.This position relies on a well-functioning team but also calls for working independently. As a computer consultant, you represent all of ITS as we are the front-line. All walk-in, Zoom in and call in customers start with the Service Desk. Professional conduct is required at all times.General Requirements
Consultants need some level of technical knowledge as well as the ability to seek information from others as part of a collaborative team. Additionally, they need to be motivated, punctual, and maintain composure under pressure. Consultants will provide support for information technology services that are reliable, secure and able to provide end-users with the critical information and applications needed to support teaching, learning, research, and the operations of the Middlebury enterprise.*This position is approved for remote work within the United States Only
Minimum of 2 years experience as a Student Computer Consultant
. Prior summer employment with ITS.

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