Store Support Agent
Gap Inc.

Job Info

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

As a member of the Store Maintenance Team, you will be responsible for repairs and maintenance of all store attributes across the Gap Inc. Store Fleet in North America. This team manages cost, quality, and service-levels of all repairs, emergency response, disaster recovery and asset investment for the fleet. Close collaboration is required with internal teams (Real Estate, Real Estate Law, Finance, Store Operations, Field Leadership, Loss Prevention and Gap Tech) in addition to external entities (Service Providers and Landlords) to ensure Brand Standards and SLAs are met.

What You'll Do

  • Develop organized approach that allows you to keep work orders flowing quickly from receipt to resolution through follow up
  • Manage multiple tasks, address store maintenance questions and issues, as well as educate stores on Store Maintenance Processes
  • Work closely with stores and national vendors over the phone, through email, and using our online service portal
  • Listen and ask questions to solicit feedback to understand needs and provide service
  • Handle unique or complex customer interactions

Who You Are

  • Comfortable with Microsoft Office including experience using Outlook, Excel, and Word
  • Experience using work order management software or related administrative experience
  • An ability to understand facilities or maintenance issues to quickly find appropriate solutions
  • Can work independently and is motivated in a virtual environment
  • Research process or transaction flow to identify root cause of errors

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.

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