Sr. Service Desk Specialist
Datasite

Job Info

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Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What's yours? Invest your talents in us, and we'll return the compliment.

Job Description:

The Senior Service Desk Specialist is part of a professional team of people providing a single point of contact, high-level customer service, and technical support to internal/external customers for the efficient resolution of End-User technical issues and requests.

As a member of this team, the Specialist will:

• Manage multiple priorities, generate innovative solutions to issues and develop skills required to support the efforts of the business units.
• Perform end-user support to campus and remote personnel to ensure prompt restoration of service on a variety of end-user systems and application.
• Learn and apply Service Desk procedures, manage incidents through resolution and perform technical and non-technical tasks.
• Receive, troubleshoot, process and resolve incidents using support tools.
• Assist in the implementation of operational processes and procedures and ensure compliance.
• Keep current on new technologies in order to provide effective support for the environment.
• Install and configure software applications to computers using both automated and manual installation processes.
• Accurately assess and records incidents and requests in the ticketing system.

Qualifications:

• 3+ years experience with computer and mobile hardware, software applications, operating systems, and network connectivity.
• Associates degree or technical college certificate in a related field or 5+ years Help Desk experience.
• A+ Certification preferred.
• ITIL Foundations preferred.
• Strong communication skills (verbal and written)
• Ability to explain technical material in non-technical terms.
• Displays a solid knowledge of major desktop software applications and networking concepts.

This job has expired.