Sr PSAP Services Technician
Intrado

Job Info

---

JOB DESCRIPTION

Intrado is looking to hire a PSAP Services Tech in Ohio to join our Life & Safety business segment.

Essential Duties:

• Responsible for participating in the installation of 911 call handling and dispatch systems
• Travel to customer sites for installation and troubleshooting of software and hardware
• Provide onsite training for all assigned products
• Troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility
• Provide remote support to the customers as needed

Education:

• High school diploma or GED required
  • Bachelor's degree from an accredited college or university in MIS or Computer Science preferred

Experience:

Applicant for this job will be expected to meet the following minimum qualifications.

• Minimum 2 years of technical customer service experience required
  • Minimum one year installation or software training experience preferred
• Minimum 2 years experience with networking, Windows based servers and workstations required
• Minimum 1 year experience with Oracle and SQL preferred
• Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred
• Knowledge of caling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45, etc.) preferred
• Basic telephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred
• Basic knowledge of Word and Excel required

Travel:

• 75% or more of the time

Compensation:

• Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! Apply today to join us in work worth doing!

This job has expired.