Sr Lead Business Relationship Specialist
Lumen

Seattle, Washington

Posted in Retail

This job has expired.

Job Info

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Digital Experience team is looking for an enthusiastic, self-driven, collaborative Business Relationship Manager. This person will be tasked with engaging internal partner organizations to adopt digital-first solutions to their programs, applying various strategies to identify and exceed objectives. Success will be measured by maximizing digital assists across Mass Markets initiatives and staying within resource budgets. This role will suit those who are self-actualized, relationship-centered, playful, fearless, and purposeful.

We want to move fast, build the best services possible, and always be looking to the future. Your ability to flexibly collaborate, to sometimes lead and sometimes follow, will be appreciated.

The Main Responsibilities

Engage partner organizations to deeply understand objectives, needs, and strategies
Identify digital opportunities and problems to solve, probe for business benefits and ROI details, service qualification constraints
Present clear, one-page brief to DX Product leaders and drive conversation about product fit, impact, investment level, speed to market options, gain consensus on go-forward plan
Present proposal to stakeholders and partner organization leaders, gain alignment
Negotiate with peers and leadership to define priority of work on Portfolio Backlog
Assist with budget approvals and accelerate programs through governance & prioritization
Ensure successful buy-in and handoff to execution teams, facilitate additional Q&A, monitor progress through Program Backlog into release assignment
Represent the partner org’s interests as requirements are defined, clearing up misunderstandings and providing transparency
Work closely with DX Product teams to align roadmaps to market needs and coordinate launches, provide visibility to stakeholders
Deliver monthly and quarterly reports on progress and value delivered
Other tasks as assigned

What We Look For in a Candidate

The experience we are looking for:

8+ years of experience, preferably in a digital field
Digital agency or consultation background preferred
Skilled at cross-functional, influence-driven collaboration to achieve results
Move seamlessly between high-level thinking and more nuanced, tactical work
Ability to think across boundaries, work with many different teams to encourage outside-in perspectives and break down silos
Demonstrated ability to work calmly and maintain good judgment in high-stress environments
Excellent written and verbal communication skills

What to Expect Next

Requisition #: 254911

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.