Specialty Medical Director>

Ontario, California

Posted in Medical and Nursing

This job has expired.

Job Info

VCA California Veterinary Specialists in Ontario is looking for a Specialty Medical Director to lead our growing team in beautiful, Ontario, CA.

As the regional leader in Specialty, Emergency, and Critical Care medicine we credit our success to our team's ability to provide exceptional client care, strong team environment, and a desire to help the patient. VCA California Veterinary Specialists in Ontario is the largest 24 hours Emergency and Specialty hospital in the Inland Empire. We are well established with over 10 years of exceptional veterinary service and patient care and are continuing to grow and thrive.

Joining the VCA CVS-Ontario team you will be supported by Surgical, Internal Medicine, Medical Oncology, and Radiology Services as well as a team of eleven Emergency Clinicians. We have a modern and bright 14,000 sq ft. hospital with 10 exam rooms, 3 surgical suites, with state-of-the-art equipment including 1.5 Tesla MRI, fluoroscopy, laparoscopic and thorascopic instrumentation, endoscopy, multiple ultrasounds, and computed tomography with automatic injector and in-house lab. We have a unique culture in our hospital which places strong value on individual skill set, personality, and career goals.

Hospital Video

The MD is responsible for medical quality and standards of care within the hospital:

  • Ensures highest quality patient care (pain control, safe anesthetic practices, wellness care, care for hospitalized patients etc.) and medical decision making by the associate DVM team

  • Determines in consultation with hospital leaders the medical protocols for the hospital - including handling of patients with infectious disease, isolation protocols, anesthesia prep/monitoring standards etc.

  • Works with the associate DVM team to deliver a consistent message to staff and clients regarding patient care, case management and medical standards. Along with the RMD, gives associate DVM's direct feedback on case management problems and issues of morbidity and mortality. Performs an internal review in such circumstances and revises protocols when appropriate.

  • Along with the RMD, medical record review of associate DVM's as needed.

  • Determines in consultation with hospital leaders the products/ drugs for hospital to carry as well as equipment purchases within VCA guidelines

  • Ensures drug log practices in place + secure

  • Stays medically current by reading journals, attending CE events. Shares knowledge gained with associate veterinarians and technicians

  • Along with RMD, performs yearly associate DVM reviews

  • Participates in yearly review of lead technician (s) with HM

  • Supports VCA medical initiatives and ensures successful implementation within the hospital

  • With lead technician (s) ensures appropriate technical staff training structure and implementation

  • Holds monthly doctor meeting

  • Ensures equipment problems/needs reported to the HM. Along with RMD and HM, creates EARs for new equipment requests

  • Ensures the doctors schedule covers the hospital without being short doctors (HM can help to find other VCA doctors to cover shifts or relief doctors, if needed)


  • The MD is a key "problem solver" within the hospital and a go-to person for staff members in need. The MD also sets the mood/staff outlook for the practice.

  • The MD is one of the supervisors of medical staff and day to day medical operations

  • The MD may need to help the HM handle conflict between staff members and associate DVM's

  • The MD is the 'on the floor' director of medical staff to maximize efficiency and ensure productivity

  • MD (along with the RMD) gives associate DVM's consistent feedback on client communication, staff interaction

  • The MD partners with the HM in appropriate staff-related decision making (interviewing, hiring, disciplinary action) processes

Client service:

  • The MD and RMD handle all client and RDVM complaints related to medical quality or care provided. This may involve coaching the primary doctor involved in effective communication with the disgruntled client. The MD works with the HM to ensure delivery of top level client service to every client.

  • Determines in consultation with hospital leaders client/patient flow to ensure clients receive timely service

  • Along with the HM and other hospital leaders, the MD ensures that the hospital culture is "client centered"

  • Ensures high level and timely communication to clients and primary care referral doctors by DVM team in the delivery method requested by the client (phone, fax, email…)

CE opportunities:

  • The MD is the CE advocate within the hospital. They should strive to provide themselves and the staff with a variety of professional development opportunities throughout the year

  • Attend all local VCA-sponsored CE events and encourage staff to attend as wellProvide structure for in-house CE for Technical staff and attend staff meetings

  • Share current knowledge or material from RMD with associates in the hospital

  • Encourage associates to share new knowledge from CE events they attend with the rest of the doctor team and staff

Hospital vision/outreach:

  • The MD/HM/ROD/Referral coordinators and RMD should be key promoters of the hospital through community outreach and involvement.

  • Encourage local outreach and community involvement by all associates and other key members of the hospital team

  • Participation in the development of local marketing initiatives with the HM and regional marketing personnel

  • Strategic planning : continue to look at and support new opportunities and develop innovative ideas to move the hospital forward


  • The MD should understand the SPOT and P+ L reports and work closely with the HM to ensure hospital goals of medical and operational excellence are met

  • The MD partners with the HM to work on yearly hospital goals including the operating plan and budget

  • The MD should work with the HM to control staff hours and ensure productivity

  • The MD should work with staff via education and supplying training tools to ensure success of medical initiatives

  • The MD should continue to stress the importance of charge capture to associate DVM's and work to improve efficiency of services (ie surgery flow, triage flow, recheck appts…)

  • To ensure a client centered practice and continued revenue growth, the MD works with the ROD and HM to consider changes in hospital hours/days, services hours, DVM availability etc.

As a member of the VCA family, your love for medicine and compassion for pets and people is matched with a commitment to your professional growth. Eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:

Health & Wellness

  • An innovative, new department focused on associate health and wellbeing, with programs such as company sponsored Headspace app subscriptions, Vault financial wellness tools, and access to additional mental health resources.

  • 401k retirement savings plan, with matching contributions of 25% of the first 4% of your eligible compensation

  • Health, dental, vision insurance with HSA/FSA, infertility benefits

  • Paid parental, vacation and sick leave

  • Flexible scheduling for work/life balance

Professional Development

  • Continuing Education Allowance and Paid Continuing Education Days

  • WOOF University, offering abundant CE for Doctors and Staff

  • Opportunities to mentor with one of the largest providers of private practice internships and residencies in the U.S.

  • Opportunities to participate in a robust clinical studies program

Additional Benefits

  • Up to 100% Pet Care Discount for your own pets

  • 100% paid professional liability coverage

  • 100% paid life insurance

  • 100% paid short-term disability insurance

  • Access to a network of 6,000 doctors, including more than 600 specialists

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.

Compensation is negotiable based on education, experience, and other relevant credentials. The annual salary range for this position is $200,000 to $300,000.

This position may also be eligible for other variable pay programs.

For more information about this position, please contact Rayna Faumuina, Sr. Talent Acquisition Partner, Specialty at rayna.faumuina@vca.com or 760-891-9903.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

This job has expired.

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