Specialist, Omnichannel Store Fulfillment
Gamestop, Inc.

Job Info

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Description:

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Maintain store help inbox/communication to define and action:
  • Real time fixes due to inventory availability
  • Product eligibility for store fulfillment channels based on real time store performance
  • OMS sourcing issues
  • Ship to home order sourcing optimization with a strategic subset of GameStop locations
• Daily backorder monitoring, cleanup and reporting to identify and define systemic and process improvements needed.
• Daily product setup validation and store fulfillment eligibility.
• Create and maintain reporting to monitor store performance and improve overall daily operations within store programs as well as gamestop.com.
• Create and maintain Store Procedure Manuals and FAQ documents used by retail store personnel to execute BOPS, SDD, SFS & STS programs.
• Maintain store fulfillment operational reporting and identify opportunities and action steps to address.
• Work directly with Delivery Service Providers on issues and processes that require manual intervention to assist customers - Refund claims, order troubleshooting, etc…
• Partner with Store Operations and field personnel to troubleshoot issues related to GameStop's store fulfillment programs, as well as improve and simplify operations.
• Monitor allocated inventory opportunities to maintain a best in class store fulfillment program that meets or exceeds customer expectations.
• Maintain & analyze data to determine appropriate action, and influence the proper implementation and work completed to achieve objectives.

• Demonstrate a high customer service orientation by responding to emails within organizationally defined timeframes as needs arise, completing projects as committed, responding to others' feedback appropriately, and helping others as needed.

• Answer escalated concerns from GameStop's Call Centers and improve processes when identified.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• Bachelor's degree in a related field from a regionally accredited program or 5+ years relevant work experience.
• 2 years' experience working in eCommerce, a multi-unit retail environment; or fulfillment operations experience preferred.
• Store fulfillment operations and/or Salesforce Commerce Cloud experience preferred.

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Proficient written/verbal communication and presentation skills using spoken English.
• Proficient organizational skills, with the ability to handle multiple, overlapping, and potentially conflicting priorities.
• Proficient ability to meet demanding, evolving and potentially overlapping deadlines.
• Proficient knowledge of Microsoft Office software programs like Excel, Access, PowerPoint and Word.
• Proficient ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization.
• Proficient presentation skills to present information to an audience of varying responsibility within the company effectively.

 

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