Spanish Staff Interpreter - Part Time
Loyola

Maywood, Illinois

Posted in Medical and Nursing


This job has expired.

Job Info


Employment Type:
Part timeShift:
Day Shift

Description:
Under the direction of the manager, the incumbent serves as a medical interpreter for patients and staff and supports the operations of the department in the consecutive, simultaneous, and sight translation modes. Relays medical information between speakers of two different languages in compliance with all hospital policies and procedures, particularly patient confidentiality and informed consent, in compliance with the NCIHC Standards of Practice and Code of Ethics.

Position Responsibilities: Helps facilitate successful delivery of services to linguistically diverse consumers. Provides written translations as required in patient encounters such as assisting patient with filling out forms, medical instructions, and medication schedules. Supports department operations by answering the phone, taking requests, and calling patients to confirm appointments. Assists the manager with dispatching of interpreters as requested. Works with special projects as assigned. Maintains accurate and detailed documentation of all interpreting encounters and refusals by patients who choose to use a companion to interpret.
PRIMARY RESPONSIBILITIES

I. Medical Interpreting

Provides medical and general interpreting services to patients, family members, support persons and healthcare providers and other staff in accordance with the National Standards of Practice (NCIHC). This includes interpreting during consultations and diagnostic testing; medical procedures and operations; the consent process; explaining organizational policies related to visiting hours, parking, and visitor amenities. Ensures that the patient's and family's needs are communicated to healthcare providers and staff.

Screens multiple requests for interpreters and prioritizes requests based on urgency of need.

Assists the healthcare team in problem solving and complaint resolution related to the limited English proficient population.

II. Communication and Collaboration

Initiates and develops positive relationships with patients, visitors, health care providers, fellow interpreters and staff, exhibiting respect, flexibility and cooperation at all times.

Serves as cultural mediator, as necessary and when appropriate, to enhance communication between American culture staff and native culture patients/families, as it relates to medical care.

Supports and participates in the continuous assessment and improvement of the interpretation services program.

Assists with other departmental functions as assigned.

Actively participates in staff meetings and mandatory in-services.

III. Documentation

Maintains documentation of all interpretation encounters, to include relevant data such as location, duration, and purpose. Documents all interpreting encounters accurately and completely, including patient refusals of interpreting services

Maintains accurate records of productivity, work volumes, and interpreting requests.

IV. Personal Development

Participates in ongoing professional development to maintain practice in accordance with professional medical interpreting standards.

V. Compliance

Follows the National Standards of Practice for Interpreters in Healthcare (NCIHC) related to accuracy of interpretation, confidentiality of patient information, impartiality, respect, cultural awareness, role boundaries, professionalism, and advocacy.

Complies with organization and department standards of performance, conduct, policies, and procedures.

SKILLS AND QUALIFICATIONS:

EDUCATION:

Completion of high school education or equivalent required. Additional college education preferred.

EXPERIENCE:

Minimum of two years of professional interpreter experience in a medical setting.

MUST HOLD National or Regional Medical Interpreter Certification

REQUIRED SKILLS AND KNOWLEDGE:

Ability to interpret effectively, accurately, and impartially, both receptive and expressive, using medical terminology as appropriate.

Ability to speak, read, and write proficiently in both English and the target language. Must be able to achieve a rating of Advanced/High on the ACTFL testing scale, or equivalent.

Ability to work with in an interdisciplinary, team environment.

Flexibility in response to changes in service provision demands.

Ability to maintain professional demeanor in all situations.

Knowledgeable about the issues of cultural competency and healthcare disparities. Adaptable and sensitive in cross-cultural situations.

Excellent communication, organizational and customer service skills.

LICENSES & CERTIFICATIONS:

Must hold a certificate of completion substantiating formal training and qualifications for medical interpreting in accordance with the National Standards of Practice (NCIHC).

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to stand, sit and talk and hear. The employee is frequently required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee regularly works in an indoor environment. The noise level in the work environment is typical of a busy clinical or office environment

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.


This job has expired.

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