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With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.
We're large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.
From data scientists to sales and client service experts, we're hiring to support your growth and ours - Green light your career.
Coordinates multiple aspects of customer implementation virtually, which may include pre-conversion consultation and planning, test conversion, conversion execution, post-conversion training, product set-up and implementation of multiple products. It may include hardware installation and training. This position requires weekend and after hours availability, and occasional travel on-site to a dealer location for conversion and/or training assistance.
Handles ongoing customer support tickets via phone, email, and chat
Performs product Quality Assurance process with software development teams or hardware providers.
Consults on methods to maximize the dealership's efficiency, profits, sales, productivity and revenue.
Handles ongoing customer support tickets via phone, email, and chat. 15%
Performs product Quality Assurance process with software development teams or hardware providers. 15%
Consults with dealership department management to assess dealership business practices, processes, workflows and critical business drivers. (15%)
Customizes and implements CDK application software to support dealership practices, processes, workflows and critical business drivers. (20%)
Performs verification seminars to ensure client understanding of application and gain client confirmation of application customization. (10%)
Trains client on application functionality where knowledge gaps exist (5%).
Conducts post-implementation follow-up meetings with client to ensure optimum application usage, accuracy of customization, and satisfaction. (15%)
Updates key install and preparation information in, monitors personal backlog, and prepares monthly reports. (5%)
Performs other related duties as assigned.
Bachelor Degree or Equivalent Experience
Accounting Degree or Equivalent Experience
May be required to successfully complete additional product and/or skills training.
CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That's why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.
CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled.
We believe that diversity in all aspects of business leads to strength.