Software Engineer 3
PayPal Inc.

Job Info

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At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

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Job Description Summary:
Software Engineer, FPX - Production Support

Job Description:

T24 Job Description - Software Engineering 3

Financial Products & Experiences (FPX) Global 24x7 Production Support

About PayPal

PayPal is the faster, safer way to pay and get paid online, via mobile devices and in store. The service allows people to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With more than 184 million active accounts in 200 plus markets and 26 currencies around the world, PayPal enables global commerce. More information about the company can be found at www.paypal.com.

Software Engineer, Financial Products & Experiences (FPX) Production Support

Take your technical skills to the next level with the FPX LiveOps Engineering team at PayPal. This team is responsible for responding to any critical live issues. FPX LiveOps Engineering Team is looking for a strong and well-rounded engineer with an investigative mind, great troubleshooting/debugging skills and strong customer focus. A success profile will have a strong sense of ownership of the application stack, great analytical and problem-solving skills, in depth knowledge on latest technologies, ability to self-learn and attention to detail. You should be able to work independently and within a team.

Job Description

Core Responsibilities include but are not limited to the following:

• Triage and troubleshoot issues for PayPal Financial Products & Experiences (FPX) products and applications on the live site.
• 2nd level support for live site production issues. Provide initial triage and response to unknown issues/incidents, and identifying additional experts as needed to engage.
• Triage and troubleshoot issues for PayPal products and applications on the live site. Identify exposures and mitigation plans ranging from making customers whole to working up stream to ID root cause drivers of customer problems and appropriate root cause solutions through product and process enhancements. Prioritize solutions based on impact to the customer and Paypal business. When needed, develop, and implement immediate stop-gap fixes for processes and tools engaging Product Development team resources to develop long term solutions.
• Work with product development teams and various vendors, business groups to prioritize, identify and develop solutions, and support reliability and improvements.
• Work with Site Operation and command center teams to address sites issues.
• Independent problem-solving skills to troubleshoot and resolve live critical issues.
• Weekend and after-hours support, on a rotating schedule, is required.

Job Requirements

The ideal candidate should have most of the following requirements:

• Two or more years of software development experience
• Excellent problem-solving skills
• Experience in developing, troubleshooting/debugging complex multi-tier applications
• Experience with SQL, Stored Procs
• Experience with Unix/Linux
• Scripting languages (Shell, Perl) a plus
• Experience with Git a plus
• Experience with monitoring/alerting Tools (Splunk, Signal FX)
• Experience with JIRA, Service Now
• Proficient in shell scripting
• Strong verbal and written communication skills
• Familiar with basic Javascript
• Experience with supporting multiple issues/incidents

Experience: 8+ years batch support, 5+ years Live Production support experience or equivalent

Subsidiary:
PayPal

Travel Percent:
0

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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