Social Worker / LCSW
Accolade

Job Info

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About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

As an Accolade Social Worker, you will be a trusted advisor who helps our members by identifying, assessing, planning, coordinating, monitoring, and evaluating social services throughout the continuum of care to meet their health care needs. Your primary focus will be on identifying the member's psychosocial needs and barriers to care. As an expert in advocacy, you will have the opportunity to connect members to resources available at the health plan, employer, and community where the member works and/or resides to ensure they get the right care at the right time.

A day in the life...

• Assumes a consultative role with all internal interdisciplinary care teams which is led by a registered nurse to achieve optimal clinical and resource outcomes.
• Serves as a team member on a multidisciplinary care team responsible for monitoring and assessing members' social needs; seeks to meet the member where they are to promote trust and increase self-efficacy; understands diagnoses and procedures to ensure high quality and cost efficiency of care and service.
• Performs a comprehensive psychosocial assessment of the member's health status, education, and level of support needs. The evaluation includes condition-specific issues, barriers to care, mental health status, cognitive functioning, life planning activities, cultural and linguistic needs, caregiver support, and resources.
• Develops a holistic care plan which includes long and short-term goals, a self-management plan tailored to members' needs, and identification of barriers to meeting goals or compliance to plan of care.
• Performs ongoing monitoring and management of members including scheduled follow-up with members, discussion of the plan with members, appropriate services/education to address needs, and appropriate referrals with supporting documentation to the case manager, medical director, pharmacist, behavioral health clinician, community resources, and providers; assessment of progress towards goals, modification of plan/goals as needed.
• Formulates and implements policies and procedures for the organization and operation of social work activities in partnership with clinical readiness and quality teams.
• Develops and manages social work education resources appropriate for use by internal customers.
• Plans and implements in-service training programs on various social work topics.
• Effectively manages multiple priorities, initiatives, and projects.

What we are looking for...

Required

• Master's Degree in Social Work
• Experience in identifying, planning, and managing member care with a minimum of three years of current experience as a medical social worker in a health plan or community-based setting.

Preferred

• Demonstrated knowledge of commercial/employee populations
• Ability to understand and communicate client's medical benefits, claims, and care coordination with a focus on advocacy and effective utilization
• Strong communication skills, including the ability to actively listen and engage with clients telephonically
• Experience with real-time electronic health record documentation
• Self-discipline and ability to prioritize professional responsibilities in a work-from-home environment
• Desire to continue clinical education to ensure the practice is at the top of licensure.

We strongly encourage you to be vaccinated against COVID-19.

What is important to us...

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.

We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

Accolade

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