Service Representative
FECON, LLC

Job Info

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Job Title: Service Representative

Manager Title: VP of Product Development

FLSA Status: Salaried, Exempt

FECON, LLC is a vegetation management equipment manufacturer located in Lebanon, Ohio near Kings Island Amusement Park. FECON is known for having very high-quality products and a team culture - and we are growing! We design, build, test, sell and service our equipment consisting of products such as our well-known "Bull Hog" mulchers, the Stump Ex, our high-quality FTX tractors of varying horsepower, as well as many other attachments. We offer competitive wages, full health care benefits and a continuous learning culture for those who want to grow with the company.

Job Summary:

The Service Representative must be able to diagnose machinery problems over the phone and serve as liaison between customers/dealers and Fecon factory departments. Occasional travel into the field may be necessary.

Job Duties/Responsibilities:

• Fields phone calls from dealers and customers to diagnose equipment problems.
• Logs all notes into the companies ERP system.
• Travels to customers/dealers for training operators.
• Communicates with vendors to diagnose parts failures.
• Maintains vendors issue list and tracks repetition of problems.
• Meets with vendors to resolve recurring issues.
• Acts as the liaison with customers/dealers, vendors and Fecon factory departments.
• Organizes and tracks the implementation of Field Campaigns and Service Bulletins.
• Member of the service team that works with engineering to create and update equipment manuals.
• Creates Operator and Service Manuals along with other technical documentation.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Experience: ability to use Microsoft office programs.
• Reasoning Development: Ability to interpret and carry out a variety of instructions finished in written, oral, diagram or schedule form; deal with problems involving several concrete variables.
• Mathematical Development: Ability to add, subtract, multiply and divide all units of measure, using who numbers, common fractions and decimals. Ability to use hydraulic horsepower formulas and other basic mechanical equations.
• Language Development: Ability to read manuals and reports, workplace rules and procedures; speak with poise and confidence, using correct English.
• Licensures and Certifications: valid driver's license; valid and current US passport.

Education and Experience:

• High school graduate. Post high school education preferred.
• Extensive hydraulic and mechanical training

Physical Requirements:

• Ability to talk and hear to enable effective communication.
• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Vision abilities required by this job to read and write.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be added at any time with or without notice.

Benefit and Company Information:

• Medical, Dental, Vision and Life Insurance
• 401k Participation
• Short-Term and Long-Term Disability Insurance
• Vacation and Paid Holidays
• Education Assistance
• Compensation based upon experience.
• This position is salaried, exempt. Hours for this position are 8:00a - 5:00p, Monday-Friday.

Equal Opportunity Employer/Veterans/Disabled

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