Service Representative
DuBois Chemicals

Job Info

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It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

ESSENTIAL FUNCTIONS:

• Effective technical service to support product application at customer's sites and create superior account satisfaction/retention
• Manage multiple customers across given geography that utilize a variety of product lines with emphasis on greases and lubricants
• Troubleshoot any quality variances from recommended ranges
• Ability to identify continuous improvement projects and other cross sell opportunities within an account
• Conduct business reviews with key account contacts communicating results, KPI's, and improvement projects
• Consistent service of DuBois equipment repair/replacements/installations, chemical testing, inventory management, and providing customer with value-add personal service
• Ability to report, document communicate findings, abnormal conditions and offer recommendations
• Demonstrate a strong technical aptitude by resolving customer's technical challenges and assist with improving processes
• Effectively communicate and work collaboratively with team members, as well as other cross functional support employees
• Learn and assist with DuBois eTools, System Surveys and Cost Calculators
• Maintain a constant focus on work and vehicle driving safe habits
• Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service
• Travel to assigned customer to conduct service audits
• Must be able to perform the essential functions of this position with or without reasonable accommodation

MINIMUM QUALIFCATIONS:

• Experience in a steel mill preferred
• Degree or technical certification in Mechanical Engineering, or equivalent STEM sciences preferred
• Strong time management skills with an attention to detail
• Excellent oral and written communication skills
• Proficient in performing technical/mechanical on-site testing
• Ability to work independently with minimal supervision
• Must possess a valid driver's license and clean driving record
• Proficient in Microsoft Office
• Ability to travel up to 5% including some overnight travel
• Mechanical, Chemical, or Industrial experience preferred
• Metal Working Experience
• Service experience in the chemical industry is preferred
• Basic Knowledge in electrical and pipefitting preferred

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.

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