Position Overview
Provides overall support to residential and commercial customers in the execution of the quality audit process while managing customer expectations through communication and education. Also provides coaching and training in the field for contact centers, technicians and service managers utilizing the service quality process and their technical experience.This is a proactive role which requires good judgement based on facts and is responsible for coordinating, implementing, and maintaining protocols and service standards through their expertise, credibility and business knowledge. Responsible for developing professional relationships with both internal and external customers to ensure continued growth and retention of the customer base.
Job Responsibilities
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