Service Productivity Specialist - JC Ehrlich
Rentokil

Job Info

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Service Productivity Specialist

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

Are you looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends!

Who are we?

JC Ehrlich is proud to be a member of the Rentokil family of companies in North America, the global leader in Pest Control across more than 80 countries. At JC Ehrlich, we believe providing our team members a career path with growth and earning potential is essential to our success as an organization. We support our self-motivated team's professional development and personal goals with an environment that provides ongoing training and rewards customer service excellence and business success.
Responsibilities

What do our Service Productivity Specialist's do?

The Service Productivity Specialist is responsible for the coordination of Specialist routing and scheduling to create capacity, maximize productivity and ensure prompt, courteous and efficient service to customers. The measure of success for this position is improved density through the key performance indicator of minutes to travel, i.e. decreased travel times equals improved performance.

• Route the daily, weekly and monthly specialist schedules to maximize customer service.
• Utilize route optimization software including but not limited to, creating capacity, decreasing specialist travel time and increasing service efficiencies.
• Review and adjust routes daily as needed in response to customer requests and colleague availability.
• Move service orders or remove work orders as needed in accordance with customer requests.
• Communicate one on one with specialists to adjust assignments, add/remove locations, or reassign specialists to additional routes to assist peers and/or customers.
• Respond to immediate issues within the course of a work shift and create plans for future adjustments as needed.
• Accept and respond to calls from Customer Service colleagues with customer requests and feedback.
• Track individual specialist productivity and monitor execution to share with Operations Managers, District Managers and Regional Director for appropriate management of colleagues.
• Routinely communicate with Operations Managers, District Managers and Regional Manager to share information and any specialist concerns to support informed management decision making.
• Interact with customers as necessary to ensure a world class service experience.
• Provide reporting data, analysis, identification of patterns and any recommendations to District Managers, Regional Director and Market Vice President on routing/scheduling optimization.
• Other duties as assigned

What do you need?

• High school diploma or GED
• 2 years of route operations experience preferred with a minimum of 6 months experience in routing operations specifically for density
• Excellent communication skills both written and verbal to collaborate with others under time sensitive conditions.
• Excellent clerical and organizational skills to track schedules, routes and colleagues.
• Knowledge of computers for scheduling and other dispatch duties.
• Ability to relay information professionally in a fast-paced environment.
• Must pass pre-employment background screen
• Must possess a valid driver's license and pass motor vehicle record search

Qualifications

Why Choose Rentokil?

A career with Rentokil is a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance and we love to promote from within. We offer competitive pay on a bi-weekly pay schedule (weekly in NY & CT) and many of our roles offer performance incentives.

Below you'll find information about some of what Rentokil North America has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Health benefits including Medical, Dental, Vision, and Life Insurance with no waiting period
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Savings and Retirement
• 401(k) retirement plan with highly-competitive company-matching contributions, holiday savings club, and more
• Work-Life Balance
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

Want to hear Colleague feedback on what it's like to be on our team? Check us out on Glassdoor! Glassdoor - Rentokil North America

Rentokil North America is a Drug-Free Workplace

Rentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.

Link to Federal employment poster:

• English Version - Revised November 2009
• Spanish Version - Revised November 2009

Pay Transparency Nondiscrimination Provision

• English (Formatted)
• English (Unformatted)
• Spanish

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