RESPONSIBILITIES:
Kforce has a client seeking a Service Desk Tier 1 / Tier 2 Support Tech in Miami, FL (Florida).Summary:The Primary function of this individual will be to triage incidents, escalate system issues, manage and follow through to resolution of all technical incidents raised by our business partners. The team is dedicated to support of the banks multiple contact centers with a focus on telephony related systems as well as core desktop applications utilized by the banks various contact centers. In addition to triage and escalation of incidents, the team will prepare and present reports for senior management with impact assessment. The role includes building of relationships with business partners, agents, and external service providers for service and support of our technology systems.Responsibilities:REQUIREMENTS:
|
|
|
Subscribe to job alerts and upload your resume!
*By registering with our site, you agree to our
Terms and Privacy Policy.