Service Desk Agent Level 1
SAIC

Honolulu, Hawaii

Posted in Retail


This job has expired.

Job Info


Job ID: 217360

Location: HONOLULU , HI , US

Date Posted: 2021-05-17

Category: Wage Determination (SCA)

Subcategory: Service Contract Act

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: Interim Secret

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: No


Description

SAIC is hiring a Service Desk Agent I for a key role supporting the US Armed force AESD team in Honolulu, HI.

 

JOB DUTIES:

  • Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Diagnose, identify, isolate, and analyze problems utilizing historical database records.
  • Route calls to product line specialists, application, or system support specialists.
  • Maintain and updates records and tracking databases.
  • Alert management to recurring problems and patterns of problems.

Qualifications

REQUIRED EXPERIENCE AND CLEARANCE:

  • HS/GED and 0 years’ experience. 
  • AA Degree in related discipline and one (1) year of related experience; OR, High School and two (2) years related experience with relevant certification (preferred). 
  • Candidate must be a US Citizen.
  • Candidate must be able to obtain or possess a Full DOD Secret Security Clearance. An interim Secret clearance is required to start.

DESIRED EXPERIENCE AND CERTIFICATIONS:

  • Current Security+ or ability to obtain certification within 2 months of hire.
  • Bilingual in English and Japanese (read, write, and communicate verbally).

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.


This job has expired.

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