Service Delivery Coordinator
Hargray Communications Group, Inc.

Savannah, Georgia

Posted in Telecommunications


This job has expired.

Job Info


General Description of Position:

Takes all necessary steps to track work orders, trouble tickets and technicians in the field utilizing a customized database in order to meet company and customer goals.  To ensure that customer, supervisor, and technician questions are answered in a timely and professional manner.

Duties and Responsibilities:

  • Inputs and maintains an accurate computerized customer work order and trouble ticket database.
  • Closes out 100% work orders daily.
  • Prioritizes a balance between service orders and trouble tickets.
  • Follows all dispatch procedures and reports any shortfalls and any recommendations for improvement to the Plant Center Supervisor.
  • Handles customer questions, complaints and inquiries in an expeditious and professional manner and documents appropriately.
  • Contacts customer to schedule and coordinate installs.
  • Notifies technicians of any cancellations prior to the scheduled arrival time.
  • Answers phone calls promptly and professionally.
  • Works with technicians in turning up service to include provisioning EMS entries, DMS entries, and working knowledge of auto provisioning
  • Understands the entire service order flow of all products and has the ability to read and understand all switch log commands.
  • Demonstrates a clear and consistent understanding of our computerized work unit system.
  • Performs general offices duties and other assigned projects.
  • Processes, updates, and reviews electronic switch database information for simple subscriber access loops on telephone.

 



Minimum Qualifications:

  • High school graduate.
  • Minimum of 3 years’ related experience (preferably in telecommunications and wireless industry).
  • Basic computer and office skills, including calculators, fax, etc.
  • Able to handle multiple tasks.
  • Ability to communicate independently and effectively with customers, employees, supervisors, and managers, both orally and in writing.
  • Must have excellent customer service skills.
  • Able to work Monday through Saturday extended hours.

EOE/ Disability

 

 


This job has expired.

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