Service Coordinator
HORIBA Instruments Inc.

Job Info

---

The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements. Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand.

Inspired by our unique motto, "JOY and FUN," we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment. "HORIBARIANs," the HORIBA employees all over the world, look forward to working with additional creative and entrepreneurial self-starters. To learn more about our unique culture, visit our culture page.

GENERAL SUMMARY:

Under the general supervision of the assigned manager, coordinate consignment inventory for different customer site by processing in SAP and replenish inventory levels, filters Customer Service Representatives order entries; download open sales order report and picking report daily to assure on time shipment to the customers. Acts as liaison between customer service and warehouses, purchasing, and production for shipments. Assures that appropriate records are maintained. Backs up absent Customer Service Representatives positions.

ESSENTIAL FUNCTIONS:

Coordinate Customer consignment inventory to assure the accurate inventory by processing in SAP when customer use the material and process orders to replenish.

Downloads Open Sales order report to Excel daily to assure on time shipment to customers; checks SAP produced Delivery notes, produces Delivery notes manually according to the parts availability; provides instruction of shipments, communicates to Customer Service Representatives parts availability discrepancies.

Downloads Picking report to Excel daily to assure all the Delivery notes have been posted; investigates open Delivery notes and solves discrepancies.

Performs as back up to fulfill absent Customer Service Representatives' position (see Customer Service Representative essential functions).

Serves customers by providing product and service information;

Acts as a liaison between customers and Horiba service/sales department, assists with complaints, orders, errors, account questions, billing, cancelations and other queries; and resolves product and service problems.

JOB RELATIONSHIPS:

Communication/Interface:

Interfaces with customers and other internal departments to ensure customer satisfaction with orders and shipments.

DECISION-MAKING AND PROBLEM-SOLVING:

Under general supervision, resolves conflict of parts availability versus order demands. Decides on proper freight when Customer Service Representatives are not available. Refers complex or unusual problems to management.

SKILLS AND KNOWLEDGE:

High School diploma or GED preferred.

Ability to deal with people in an uplifting manner.

Ability to solve customer and Horiba concerns.

Ability to be a quick thinker, research and troubleshoot.

Receive incoming calls and make outbound calls while record all calls in detail.

Basic usage computer skills.

Requires customer service experience.

Basic math knowledge.

Ability to organize and prioritize workload.

Good interpersonal, oral and written communication skills.

Good PC skills (proficiency in Excel).

Incumbent typically has a minimum of two years of general clerical and/or customer service experience.

Skills Demonstrated By:

Ability to effectively and courteously work within the department to resolve customer complaints and problems.

Ability to accurately input and maintain sales related documentation.

Ability to provide accurate product, pricing and delivery information in a timely manner.

Compensation Package:

HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.

If you are an individual with a disability and need an accommodation during the application/hiring process, please call (732)494-8660 for assistance. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities.

EEO/Affirmative Action/Veteran Status/Disabilities.

This job has expired.