Service Coordinator
Goodwill Southern California

Job Info

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Job Description
Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused - on our mission, on our people, and on our future. It's always a GOOD day in SoCal!

Primary Responsibility / Summary
Responsible for achieving all contract outcomes and measures. Monitors participant budgetary and spending goals in line with City/County and Goodwill guidelines. Supervises career services team , ensures enrollments, placements and career service delivery , Compile center data and report progress and outcomes to Program Manager. Oversees management of individual service plans for customers of the WorkSource Center /American Job Center of California(AJCC).
Essential Duties & Responsibilities

Oversees staff to meet enrollment and placement goals as specified by contract agreements.

Actively pursues new services relationships with community businesses.

Develops relationships with training schools and conducts visits to ensure that sites are in compliance with the funder's requirements.

Conducts weekly file review roundtables.

Monitors all files according to City/County and Goodwill standards. Verifies funding eligibility for all activity.

Monitors participant-related expenditures and ensures that the participant budget is spent within the required timeframe.Reviews and approves check requests and eligibility for appropriate supportive services.

Creates regular reports documenting the progress of departmental objectives in regards to the current status.

Handles all complaints for the WorkSource Center /American Job Center of California (AJCC.

Attends orientation meetings to ensure compliance with contract standards

Meets with CQI team to assist with implementation strategies for continuous quality improvement.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, developing and disciplining employees; addressing complaints and resolving problems.

Driving records must be acceptable by company's insurance vendor.

Additional Duties & Responsibilities
Other duties and special projects as assigned.

Supervisory Responsibilities
This job supervises 2+ staff - Career Services Specialists, Employment Services Specialists and Intake Specialists.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

Education & Experience

• Min. 4 years of sales and job development experience; within which 2 years of supervisory experience.
• Bachelor's degree from four-year College or university preferred.
• Good planning and organization skills, details orientated.
• Experience in preparing and monitoring budgets.
• Excellent people and communication skills with abilities to produce results in a fast paced environment.
• Experience working in non-profit helpful.
• Familiar with Work Investment Act essential.
• Bilingual in Spanish preferred.

Other Qualifications

• Free from alcohol and drug abuse.
• Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
• Adheres to Goodwill's values of Respect, Integrity, Service, & Excellence.

Certificates, Licenses, Registrations

• GCDF certification is preferred.

English Language Skills

• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills

• Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills
Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel and E-mail.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
Equal Employment Opportunity
Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.
Nondiscrimination on the Basis of Disabilities
In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.
It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

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