Senior Technologist - Milestone VMS
American Water

Job Info

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Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Primary Role

The Senior Technologist helps to drive the vision of the Physical Security leadership forward through the implementation, enhancement, establishing processes for physical security technology, which includes, Camera Systems, Access Control Systems, Physical Security Incident, and Event Management (P-SIEM), and reporting technology. They help define and evolve the physical security technology direction for the team. They assist in the creation and maintenance of a technology roadmap that enables business outcomes and are learning to reliably forecast business needs in the 3-5 year horizon. The Senior Technologist is leading projects with some guidance that execute against this roadmap. This includes development from concept through implementation, and into steady state. The Senior Technologist adheres to technology standards and the governance framework set by leadership. They work collaboratively with other organizations to ensure physical security technology is reliable, efficient, and available to the business. The Senior Technologist exhibits leadership to drive Physical Security Technology forward to help enable the Enterprise Security organization and keep American Water Employees and Contractors safe through the use of effective security technology implementations.

Key Accountabilities

Technology Roadmap Development (15%)

• Drive the effort to develop plans that match short-term and long-term business goals with specific technology solutions to help meet those goals. The plan applies to a new product or process or to an emerging technology.
• Working industry experts and our technology partners, ensure the plans help:

Reach a consensus about a set of needs and the technologies required to satisfy those needs

Provide a mechanism to help forecast technology developments, and

Provide a framework to help plan and coordinate technology developments.

Technology Expertise (60%)

• Act as an expert in physical security technology, deployment strategies, and roadmap planning and provide detailed information and advice as necessary in that specialization in order to achieve successful outcomes.
• Develop and/or promote technical solutions which support the security requirements within their area of expertise.
• Be accountable for specific deliverables in relation to design, operation, and maintenance of physical security technologies.
• Lead Technical activity on a daily basis related to physical security technologies.

Product Owner Support (25%)

• Support the physical security organization by managing stakeholder expectations for project deliverables, managing communications, and helping to implement an effective system to deploy and manage physical security initiatives.
• Engage closely with the physical security specialists to understand what objectives they want to accomplish through technology enablement and then work with the team to deploy and enhance those technologies to meet the needs.
  

Knowledge/Skills

• Working knowledge of physical security technologies and some applicability for enterprise deployments across large geographically dispersed footprints.
• Working knowledge of IT Concepts to include TCP/IP, VLANs, Cell Modem Templates, and Amazon Web Services System Management.
• Ability to apply these technology specialties to solve practical problems in a high-speed environment with multi-function teams for small to medium, complex systems with some guidance.
• Milestone, AWS, Lenel Onguard, PSIM, Cellular Modems, Axis Cameras, Gates.
  

Experience/Education

• 5 to 10 years' experience working in the physical security industry.
• 2-5 years experience working with/managing physical security technology.
• Experience with Milestone VMS is preferred.
• Bachelors' degree in Information Systems or similar technology field is preferred [equivalent work experience will be considered].
• Appropriate technical certification in specialty area preferred.
• OnGuard Lenel Certification access control system preferred
  

Work Environment

• May be remote.

Travel Requirements

As necessary, up to 20%.

Other

• Good decision-making ability, balancing what is right with what is realistic.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
• Ability to lead through influence and to deliver results through others while overcoming obstacles to success.
• Possesses a high energy level, sense of urgency, decisiveness, and an ability to work well under pressure.
• Ability to work and team with a multitude of different people from various organizations as well as within the Information Technology Organization.
• Good verbal and written communication skills for a wide variety of audiences including proven ability to deliver internal presentations.
• Creative approach to problem-solving with the ability to focus on details while simultaneously maintaining the "big picture" view.

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: Philadelphia

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