Senior Manager of Business Solutions
Franklin Energy

Job Info

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Position at Franklin Energy

COMPANY Summary

As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.

We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.

Position Summary

The Senior Manager of Business Solutions is responsible for managing, optimizing, and evolving the company's entire existing business portfolio (e.g., agriculture; codes and standards; industrial; maintenance; new construction; prescriptive, custom, and midstream rebates; retro-commissioning; telecommunications optimization, small business, etc.). Existing solutions support energy efficiency programs with investor-owned electric and gas utilities, cooperatives, municipalities, and state agencies. In this role, you will identify and drive meaningful improvements in strategic areas in support of growth initiatives.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Clearly document the program design of all existing business solutions, including any optional elements, features, or technology components. Update on an annual or more frequent basis, as needed.
• Develop a strategic roadmap for business solutions on an annual basis, communicate it internally and with key clients/prospects, and drive towards completion. The roadmap should incorporate feedback from clients, prospects, users, and colleagues to prioritize improvements that are relevant, achievable with available resources, and close capability gaps or promote innovation.
• Identify and collaborate on the development of new program design elements and features to ensure key existing business solutions are innovative, scalable, and continuously improved to help us remain competitive and differentiated in an ever-changing market.
• Identify and assess potential technology to license, partners to collaborate with, positions to hire, and/or acquisition targets to pursue, then provide fact-based recommendations if buying, hiring, or partnering is a better course of action than internal development, with associated strategy, timeline, and budget.
• Collaborate with the technology team to drive the development and improvement of technological components of business solutions.
• Collaborate with the marketing team on the development of prototypes and as a subject matter expert on the development of business campaigns.
• Collaborate with business development and operations as a subject matter expert to help identify improvements to current and prospective client's business solutions based on our current offerings and business solution roadmap.
• Serve as an internal subject matter expert on business solutions. Stay on top of industry trends, ready to recommend business delivery approaches aligned with corporate strategies and objectives. Provide expert advice to relevant stakeholders regarding market conditions, market requirements and the competitive landscape to ensure the right products are developed at the right time. Serve as an industry thought leader through regular blogs, articles, conference presentations, white papers, webinars and the like.
• Develop and sustain strong working relationships with internal partners and key client leaders.
• Regularly assess and report on the health of business solutions to prioritize improvements. Contribute to team meetings for the wider organization, leading the sections related to business solutions.
• Maintain a consistent and robust understanding of the utility services industry and modern product management best practices. Leverage your expert-level understanding to improve the overall organization.

Position Requirements

Education and Experience

• Bachelor's degree from an accredited college or university in Business, Engineering, Behavioral Science, Computer Science, or related field.
• Minimum of five years of experience in energy efficiency, demand response, and/or other distributed energy resources required.
• Product management experience preferred.

Required Skills, Knowledge and Abilities

• Strong presentation and storytelling skills that bring passion, energy, inspiration and thought leadership to the forefront.
• Strong communication and demonstrated cross-functional collaboration skills. Ability to influence throughout the organization is important.
• Must be able to handle and prioritize a wide variety of work in a fast-paced environment. Agile and nimble in execution.
• Must be a detail-oriented, organized, self-starter with strong leadership skills.
• Someone who is never satisfied with the status quo, and is instead always looking to improve processes.
• Proficiency in market research and user testing methods preferred. Working knowledge of UserZoom preferred.
• Proficient in Microsoft Office, specifically Word, Excel, Outlook and PowerPoint.
• Working knowledge of CRM (e.g., Salesforce) and ticketing software (e.g., JIRA, FreshDesk) preferred.
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Accreditation from national or regional entity relevant to the product area (e.g. BPI Building Analyst, AEE's CEM, etc.) preferred.
• Valid driver's license

Travel Requirements

• Willingness to travel up to 25%

Estimated Wage Range: Available upon request

Benefits Include: Medical, Dental, Vision, 401(k), Paid Time Off (PTO), paid holidays, parental leave, and more!

Physical Demands and Work Environment

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
• Ability to lift up to 10 pounds
• Noise Level is typically moderate
• Employee could be exposed to fumes and/or airborne particles and risk of potential shock

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer

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