Senior Business Operations Analyst
Itero Group LLC

Job Info

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Itero Group is a Women-Owned Small Business focused on bringing simplicity to complex transformations. We empower clients in both the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.

Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, and throughout our communities - and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.

We have been named a Great Place to Work four times, offer a competitive salary and benefits package. We are hiring a Senior Business Operations Analyst in Dulles, VA for a hybrid opportunity requiring three days a week in the office.

The Senior Business Operations Analyst is responsible for supporting designated loan operations functions. Analyst will provide program support for our corporate credit card program by assisting members with problem resolution, coordinating on communication and training topics, and implementing process improvements. Analyst will support operational reporting functions by generating, reviewing, and distributing reports. Analyst will support operational readiness by assisting with requirements and user acceptance testing exercises on application changes.

Responsibilities:

• Provide program support for corporate One Card Program. This includes responding to member inquiries by routing to appropriate party (AVP, U.S. Bank), troubleshooting card issues, onboarding new accounts, monitoring account maintenance items, and after-hours support.
• Identifies opportunities and recommendations for process improvements to enhance effectiveness and efficiency in Loan Operations & Administration (LOA) and Portfolio Management Group (PMG) as well as with the One Card program.
• Executes monthly and quarterly operational reports, perform quality review of reports, and ensure delivery by deadlines.
• Provide primary support for loan origination applications in PMG by troubleshooting user issues and creating necessary support tickets.
• Manage operational readiness tasks for team to include tracking of system application defects and/or enhancements, defect prioritization, and assist with identification of any needed process workarounds.
• Provide input on business requirements as well as create and execute user acceptance test cases in support of application changes.

Skills:

• Excellent written and verbal communication skills with ability to tailor to internal and external audiences.
• Excellent organization skills in managing tasks with proven ability to work independently and meet deadlines.
• Proven ability to collaborate with team members and customers
• Proven ability to troubleshoot both business problems and system issues
• Advanced knowledge of system development life cycle.
• Advanced knowledge of Excel, Reporting & Analytics, SharePoint and ability to learn lending applications.

Requirements:

• Bachelor's degree in business or related field.
• Minimum of 5 years of experience in related field with strong Excel Skills
• Understanding of standard commercial lending concepts, practices, and procedures is preferred.
• Prior operational business experience is preferred.

If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results and have fun, we look forward to connecting with you!

Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, or political affiliation.

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