Senior Applications Coordinator
Mass General Brigham

Job Info

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About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

The Opportunity

The Sr. Applications Coordinator reports directly to an Applications Manager or Lead within the Clinical Decision Support teams; s/he is part of a team dedicated to configuring, building, testing and activating the assigned application database. Applications include but are not limited to:

• Inpatient Clinical Documentation
• Orders
• Willow

Principal Duties and Responsibilities

• Act as part of a team of software application and workflow experts to provide design & build expertise to analyze organization's current business practices and translate them into configurations and workflows, for successful product implementation
• Provides recommendations based on subject matter expertise to resolve roadblocks in the technical build
• Ability to make decisions using application knowledge and analysis in a timely fashion
• Ability to create, edit and run complex reports and perform other tasks associated with the ongoing support of the software application
• Leads, mentors, and provides guidance to peers regarding work procedures, technical issues, and prioritization/delegation of work, which may also include onboarding and training of new staff
• Leads the discussion of business requirements and coordinates the translation of those business requirements into functional specifications and/or system build and/or configuration for the software application, and offers recommendations for improvements in data collection, workflow or other processes when possible
• Works closely with the application's vendor or developer to communicate the functional specifications, providing details to improve understanding
• Develops test plans and performs related software quality assurance tasks
• Provides ongoing support of the software applications by identifying and resolving issues, often as the point of escalation for more complex issues
• Provides high quality, customer-focused services
• Participates in regular team meetings to discuss team activities, issues and updates
• Acts as team delegate/representative at department, project or other meetings, as assigned
• Participates as needed with review of the training curriculum and end user documentation for the applications user community
• Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties as assigned

Qualifications
Qualifications

• Bachelor's Degree required

• 5+ years of healthcare information technology experience
• A combination of education and experience may be substituted for requirements

• Application Certification required

Skills/Abilities/Competencies

• Experience with the development, support or operation of software applications in a healthcare setting
• Knowledge of the workflows and operations supported by the software application(s)
• Excellent oral and written communication skills
• Demonstrated analytic and problem-solving skills
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff
• Ability to learn quickly
• Knowledge of Microsoft Office 365 and other popular office productivity solutions

Diversity Statement

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

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