Ensures customer success by identifying opportunities to improve account management practices; positively impacting federal government evaluation of support provided
Advises on account set-up and architecture to maximize customer experience
Identifies and implements sales tools and dashboards for both internal and external use
Lead on customer experience programs
Monitors organization's market share, white space and competition; providing analysis for use in strategic planning and presentations
Developing professional role with working knowledge in own discipline, and broadens capabilities
Fully proficient in tools, processes and methodologies used by Sales and Segment Leadership
Typically follows prescribed guidelines or procedures to resolve problems
Works with a moderate level of guidance
Manages a team of sales support professionals
Functional Knowledge: Has working knowledge of basic concepts and procedures related to account management; performs a variety of routine tasks or assignments
Business Expertise: Understands key business drivers; uses this understanding to accomplish own work
Leadership: May train new team members and manages performance of existing team of sales support professionals
Problem Solving: Uses existing procedures to solve routine or standard problems
Impact: Works with a moderate level of guidance
Interpersonal Skills: Explains complex information to others in straightforward situations
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact firstname.lastname@example.org or if you are based in the US you may also contact us on 1.855.833.5120.
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According to the US Bureau of Labor Statistics (BLS), employment in computer and information technology occupations is projected to grow 11 percent from 2019 to 2029, much faster than the average for all occupations. These occupations are projected to add about 531,200 new jobs. Demand for these workers will stem from greater emphasis on cloud computing, the collection and storage of big data, and information security.
According to BLS, the median annual wage for computer and information technology occupations was $91,250 in May 2020, which was higher than the median annual wage for all occupations of $41,950.